Donor Relations Specialist

Family First, Inc.; Tampa (FL); Hybrid; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Family First, Inc. in Tampa is seeking a mission-driven Donor Relations Specialist to cultivate and steward a base-level donor portfolio, helping supporters deepen engagement and generosity.

This role is ideal for an early-career professional eager to build fundraising skills in a collaborative nonprofit environment. You will manage donor communications, perform research for moves management, assist events, and ensure accurate CRM documentation in HubSpot.

Qualifikationen

• Bachelor’s degree or equivalent experience in nonprofit/communications.
• 2+ years in nonprofit development or donor relations.
• Strong written and oral communication to convey mission and impact.
• Organized and metrics-driven with comfort working toward goals.

Aufgaben

• Manage a portfolio of base-level donors with retention and relationship-building.
• Perform donor outreach via calls, texts, emails, video meetings, and handwritten notes.
• Identify upgrade potential and support moves to mid- or major-donor levels.
• Document donor interactions in HubSpot and track key metrics.

Kenntnisse

Interpersonal skills

Communication skills

Donor relations

Relationship-building

Ausbildung

Bachelor’s degree in nonprofit management, communications, business, or related field

Tools

HubSpot CRM

Jobbeschreibung

ABOUT THE ROLE

Family First is looking for a mission-driven Donor Relations Specialist to join our growing Development team. In this role, you will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity.

This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If you are relational, organized, and passionate about connecting people to a cause, we want to hear from you.

KEY RESPONSIBILITIES

Donor Engagement

Manage a portfolio of base-level donors with a focus on retention and relationship-building. Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes. Execute donor appeals to receive financial support from the base-level donor portfolio.

Research & Analysis

Identify and assess the upgrade potential within the base-level donor portfolio to mid- or major-donor levels. Provide individual donor research as support for the development field team. Analyze donor data and reports to ensure donor retention, reactivate lapsed donors, and execute moves management.

Collaboration & Events

Assist the Events Team with donor fundraising events.

CRM & Reporting

Accurately document all donor interactions in HubSpot in a timely manner. Identify new donor prospects by evaluating data in HubSpot. Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth. Experience with a CRM, preferablyHubSpot

QUALIFICATIONS

Bachelor’s degree in nonprofit management, communications, business, or a related field 2+ years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way Organized and detail-oriented, with comfort working toward defined metrics and goals Alignment with Family First’s mission and values Experience with HubSpot or a similar CRM platform Familiarity with fundraising strategies, donor stewardship, or moves management Ability to travel occasionally for donor meetings or events

LOCATION: Tampa, FL – Hybrid

Thank you,

Family First ~ Talent Acquisition