Donor Relations Manager

Treasure Coast Food Bank Inc; Florida; On-site; USD 85,000 - 120,000; Full time

Job summary

Treasure Coast Food Bank Inc. is seeking a Donor Relations Manager who will lead donor relations, stewardship, annual giving initiatives, and daily development operations.

You will work closely with the Chief Development Officer to strengthen donor relationships and advance the organization’s mission in Fort Pierce, FL. You will supervise the Donor Relations Coordinator and Data Specialist, ensure timely gift processing and acknowledgments, manage donor communications, and support direct mail

Qualifications

• Bachelor’s degree in nonprofit management or related field preferred.
• 3–5 years of progressive nonprofit fundraising or donor relations experience.
• Experience supervising staff preferred.
• Experience with donor databases and annual giving.

Responsibilities

• Oversee donor relations and fundraising operations.
• Supervise the Donor Relations Coordinator and Data Specialist.
• Develop donor stewardship and annual giving strategies.
• Prepare fundraising reports and donor communications.
• Collaborate with Chief Development Officer and Marketing.

Skills

Donor relations

Fundraising

Leadership

Communication

Education

Bachelor’s degree in Nonprofit Management

Tools

DonorPerfect CRM

Job description

Job Details: Job Location: FORT PIERCE, FL 34947, The Donor Relations Manager plays a key leadership role in advancing Treasure Coast Food Bank’s fundraising and philanthropic efforts by overseeing donor relations, stewardship, annual giving initiatives, and daily development operations. Working closely with the Chief Development Officer, this position helps implement comprehensive fundraising strategies designed to strengthen donor relationships, increase philanthropic support, and advance the organization’s mission.

The Donor Relations Manager directly supervises the Donor Relations Coordinator and Data Specialist, ensuring accurate gift processing, timely donor acknowledgments, effective database management, and consistent donor communications. This position also supports donor cultivation, prospect research, direct mail campaigns, monthly giving, fundraising analysis, and other initiatives that contribute to the organization’s financial sustainability.

Through a combination of relationship management, operational leadership, data-driven decision-making, and cross-departmental collaboration, the Donor Relations Manager helps create meaningful donor experiences, improve fundraising effectiveness, and build long‑term support for Treasure Coast Food Bank.

What Will You Do?

As Treasure Coast Food Bank’s Donor Relations Manager, you will help strengthen the relationships that make our mission possible. You will oversee daily donor relations and fundraising operations, ensuring that contributions are processed accurately, donors receive timely and meaningful acknowledgment, and donor information is maintained with the highest standards of accuracy and confidentiality.

You will work closely with the Chief Development Officer to implement fundraising strategies, manage donor communications, support annual giving and direct mail campaigns, identify opportunities to cultivate and retain supporters, and evaluate fundraising performance.

You will also lead and develop the Donor Relations Coordinator and Data Specialist, oversee donor database operations, generate fundraising reports, and help ensure the Development Department operates efficiently and effectively.

This position combines relationship‑building, fundraising knowledge, operational oversight, and team leadership to help turn donor generosity into lasting community impact.

Essential Responsibilities:

Donor Relations & Stewardship

• Develop, implement, and maintain donor stewardship strategies that strengthen relationships, increase donor retention, and encourage continued philanthropic support.
• Manage relationships with assigned donors and prospective supporters through personalized communication, cultivation, recognition, and engagement.
• Develop and coordinate stewardship plans for various donor segments, including individual donors, recurring donors, major donors, corporate supporters, foundations, and lapsed donors.
• Ensure donors receive timely, accurate, and meaningful acknowledgments for their contributions.
• Respond professionally and promptly to donor inquiries, requests, concerns, and giving‑related questions.
• Identify opportunities to strengthen donor engagement and deepen relationships with existing supporters.
• Collaborate with Development and Marketing to coordinate donor communications, impact updates, recognition, and stewardship materials.
• Maintain accurate documentation of donor interactions, preferences, commitments, and stewardship activities.
• Ensure all donor interactions reflect Treasure Coast Food Bank’s mission, values, and commitment to exceptional donor service.

Annual Giving & Fundraising Support

• Work closely with the Chief Development Officer to implement fundraising strategies that support annual revenue goals and long‑term philanthropic growth.
• Support annual giving initiatives, including individual giving, direct mail campaigns, monthly giving, donor appeals, and other fundraising activities.
• Assist with developing strategies to increase donor participation, retention, recurring gifts, and overall giving.
• Coordinate the planning, execution, tracking, and evaluation of direct mail and donor solicitation campaigns.
• Collaborate with Development and Marketing on fundraising messaging, donor communications, campaign materials, and appeal strategies.
• Support cultivation and solicitation activities involving individual donors, major gift prospects, corporate supporters, and foundations.
• Monitor fundraising performance and identify opportunities to improve campaign effectiveness and donor engagement.
• Assist with implementing new fundraising initiatives and strategies that support the organization’s financial sustainability.

Donor Prospect Research & Cultivation

• Assist the Chief Development Officer in developing and maintaining a donor prospect pipeline.
• Conduct prospect research to identify potential individual, corporate, foundation, and major gift supporters.
• Analyze donor giving history, engagement patterns, and other relevant information to identify cultivation opportunities.
• Support donor cultivation strategies, including meetings, outreach, personalized communications, and relationship‑building activities.
• Identify opportunities to reengage lapsed donors and increase support from existing contributors.
• Maintain accurate prospect records, cultivation activities, and follow‑up information within the donor database.
• Collaborate with Development leadership to prioritize donor engagement and fundraising opportunities.

Gift Processing & Development Operations

• Oversee daily gift processing, donor acknowledgment, and related development operations.
• Supervise the Donor Relations Coordinator and Data Specialist to ensure accurate and timely processing of contributions.
• Establish and maintain consistent procedures for gift entry, donor records, acknowledgments, and related documentation.
• Monitor the accuracy and completeness of donor information, gift records, and fundraising transactions.
• Coordinate with Finance to support accurate gift reconciliation, reporting, and resolution of discrepancies.
• Ensure donor acknowledgments and gift documentation are completed in accordance with organizational procedures and applicable requirements.
• Provide operational support and coverage for gift processing and donor acknowledgment activities when needed.
• Identify opportunities to improve efficiency, accuracy, consistency, and effectiveness within development operations.
• Maintain confidentiality and appropriate security of donor, financial, and organizational information.

Donor Database Management & Reporting

• Oversee the accuracy, organization, and integrity of donor information maintained within the organization’s donor management system.
• Work closely with the Data Specialist to establish and maintain consistent data entry, recordkeeping, and reporting practices.
• Generate and analyze donor and fundraising reports, including individual giving, recurring giving, major donors, sponsorships, corporate contributions, donor retention, and lapsed donor activity.
• Maintain accurate donor segmentation and mailing lists to support fundraising campaigns and communications.
• Monitor fundraising data to identify giving trends, donor engagement opportunities, and areas for improvement.
• Prepare reports, summaries, and analyses for the Chief Development Officer and other organizational leadership as requested.
• Assist with evaluating the effectiveness of fundraising campaigns, donor stewardship activities, and development operations.
• Recommend process improvements that strengthen data accuracy, reporting capabilities, and fundraising performance.

Team Leadership & Development

• Provide direct supervision, coaching, and support to the Donor Relations Coordinator and Data Specialist.
• Establish clear expectations, work priorities, goals, and accountability for assigned staff.
• Coordinate daily workloads and ensure responsibilities are completed accurately and within established deadlines.
• Participate in recruitment, onboarding, training, performance evaluations, and professional development of assigned employees.
• Provide ongoing feedback, coaching, and guidance to strengthen employee performance and departmental effectiveness.
• Encourage cross‑training and professional development to ensure continuity of development operations.
• Foster a positive, collaborative, accountable, and mission‑driven work environment.
• Work with the Chief Development Officer and Human Resources to address staffing, performance, and employee relations matters appropriately.

Fundraising Collaboration & Special Initiatives

• Collaborate with the Chief Development Officer and Development team on fundraising strategies, campaigns, and special initiatives.
• Support fundraising events through donor outreach, solicitation, stewardship, sponsorship tracking, donor communications, and reporting as appropriate.
• Coordinate with the Special Events Coordinator on donor‑related activities while maintaining clear responsibility for donor relations and fundraising operations.
• Assist with assigned fundraising projects, donor meetings, recognition activities, and other Development Department initiatives.
• Support the recruitment and engagement of a Marketing and Development Volunteer Committee, as assigned.
• Collaborate with the Director of Business Development on donor and corporate relationship opportunities that support fundraising goals.
• Maintain effective communication with internal departments to ensure donor commitments and stewardship activities are fulfilled appropriately.

Community Engagement & Organizational Representation

• Represent Treasure Coast Food Bank professionally at donor meetings, community networking functions, fundraising activities, and other organizational engagements as assigned.
• Build and maintain positive relationships with donors, Board members, committee members, community partners, volunteers, and other stakeholders.
• Communicate Treasure Coast Food Bank’s mission, programs, and community impact in a compelling and professional manner.
• Identify opportunities to connect existing and prospective donors with meaningful ways to support the organization.
• Support community engagement and relationship‑building efforts that strengthen philanthropic support and organizational awareness.

Strategy, Performance & Continuous Improvement

• Collaborate with the Chief Development Officer to establish and monitor donor relations and fundraising performance goals.
• Track and evaluate key performance indicators, including donor retention, recurring giving, campaign response, acknowledgment timeliness, donor engagement, and fundraising results.
• Analyze donor trends and fundraising performance to identify opportunities for improvement.
• Recommend strategies to strengthen donor experiences, increase operational efficiency, and improve fundraising outcomes.
• Assist with departmental planning, budgeting, reporting, and resource allocation as assigned.
• Stay informed of nonprofit fundraising practices, donor stewardship strategies, philanthropic trends, and donor management technology.
• Support continuous improvement of Development Department processes, systems, and practices.

Team & Mission Support

• Collaborate effectively with Development, Marketing, Finance, Programs, Operations, Volunteer Engagement, and other departments as needed.
• Maintain the highest standards of professionalism, integrity, confidentiality, and donor service.
• Demonstrate enthusiasm and commitment to Treasure Coast Food Bank’s mission and organizational values.
• Assist with organizational initiatives, special projects, and fundraising activities as assigned.
• Perform other duties as assigned in support of Treasure Coast Food Bank’s mission and strategic priorities.

Who Will Be Successful in This Role?

A successful Director of Business Development is a strategic relationship builder who sees possibilities for partnership where others may simply see a business contact. This individual is comfortable initiating conversations, building trust, making asks, presenting to groups, developing creative partnership concepts, and converting community relationships into sustainable support for Treasure Coast Food Bank.

The ideal candidate demonstrates:

• Strong understanding of nonprofit fundraising, donor relations, and stewardship practices.
• Ability to build and maintain meaningful relationships with donors, supporters, colleagues, and community partners.
• Strong leadership and coaching skills with the ability to guide and develop a team.
• Exceptional organization, attention to detail, and commitment to accuracy.
• Ability to manage multiple priorities, projects, and deadlines simultaneously.
• Strong analytical skills and comfort working with donor databases, fundraising reports, and performance data.
• Excellent written and verbal communication skills.
• A donor‑centered approach focused on professionalism, responsiveness, and relationship‑building.
• Ability to identify opportunities to strengthen donor retention and philanthropic support.
• Strong judgment, problem‑solving, and decision‑making abilities.
• Ability to work independently while maintaining a collaborative approach.
• High level of integrity, discretion, and confidentiality.
• Commitment to continuous improvement and operational excellence.
• Genuine passion for Treasure Coast Food Bank’s mission and the communities we serve.

Qualifications

Education & Experience

• Bachelor’s degree in Nonprofit Management, Business Administration, Communications, Marketing, Fundraising, or a related field preferred; equivalent combination of education and relevant experience considered.
• Minimum of three (3) to five (5) years of progressively responsible experience in nonprofit development, fundraising, donor relations, philanthropy operations, or a related field preferred.
• Previous supervisory or team leadership experience strongly preferred.
• Experience managing donor stewardship, annual giving, direct mail campaigns, or donor engagement initiatives preferred.
• Experience overseeing gift processing, donor acknowledgment, and donor database operations strongly preferred.
• Experience working within a nonprofit, philanthropic, or mission‑driven organization preferred.
• Experience with DonorPerfect or a comparable donor management/customer relationship management (CRM) system preferred.

Knowledge & Skills

• Strong understanding of nonprofit fundraising, private philanthropy, annual giving, donor stewardship, and resource development.
• Knowledge of donor cultivation, solicitation, retention, and recognition practices.
• Strong leadership, coaching, delegation, and performance management skills.
• Excellent written, verbal, interpersonal, and customer service skills.
• Strong organizational, project management, and time management abilities.
• Exceptional attention to detail and commitment to data accuracy.
• Ability to analyze fundraising data, prepare reports, and identify trends and opportunities.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience using donor databases, CRM platforms, reporting systems, and related technology.
• Ability to manage multiple responsibilities and meet deadlines in a fast‑paced environment.
• Ability to work effectively with executives, Board members, employees, donors, volunteers, and community stakeholders.
• Strong problem‑solving, decision‑making, and critical‑thinking abilities.
• Ability to maintain strict confidentiality of donor, financial, personnel, and organizational information.
• Ability to work independently while collaborating effectively with colleagues and leadership.
• Ability to exercise sound judgment, professionalism, and discretion.

Work Environment & Physical Requirements

• This position operates primarily in an office environment with occasional responsibilities at Food Bank facilities, community locations, donor meetings, and organizational activities.
• Ability to sit and work at a computer for extended periods.
• Ability to stand, walk, bend, reach, and move throughout Food Bank and community locations.
• Ability to lift and carry up to 30 pounds occasionally.
• Ability to communicate clearly and professionally in person, by telephone, virtually, and in group settings.
• Ability to operate standard office equipment and technology.
• Occasional local travel to donor meetings, community functions, fundraising activities, and other organizational engagements.
• Flexible schedule required, including occasional early mornings, evenings, and weekends based on fundraising and organizational needs.

Disclaimer

The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to represent an exhaustive list of all responsibilities, duties, qualifications, or skills required. Treasure Coast Food Bank reserves the right to modify or assign additional duties and responsibilities as organizational needs evolve.