Donor Relations Specialist

copticorphans; Fairfax (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Onsite fitness facility

Job summary

Coptic Orphans is seeking a Donor Relations Specialist in the United States (Virginia) to manage donor data, process donations, and respond to inquiries, upholding our mission.

You will maintain Salesforce records, generate weekly donor maintenance reports, and support outreach and fundraising events.

Ideal candidates have a bachelor’s degree, 1–3 years in donor relations or related fields, strong English, some Arabic, and familiarity with Coptic culture.

Qualifications

• Bachelor's degree required in a related field.
• 1–3 years donor relations, customer service, or database management experience.
• Excellent written and spoken English; Arabic reading/writing a plus.
• Knowledge of Coptic culture is required.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Record and update donor and sponsor data in Salesforce.
• Process donations and manage donor payment methods; handle declined transactions.
• Generate weekly donor maintenance reports.
• Respond to donor inquiries via phone and email; provide professional assistance.
• Support donor engagement through outreach and relationship-building.
• Assist in planning and executing outreach and fundraising events; coordinate logistics.

Skills

English proficiency

Arabic reading/writing

Coptic culture knowledge

Salesforce

Microsoft Office (Word, Excel, PowerPt

Education

Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or related field

Tools

Salesforce

Outlook

Teams

SharePoint

Job description

Donor Relations Specialist

Purpose of the Job

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. The incumbent records and maintains donor data, ensuring accurate processing of donations, handling sponsorships, and responding to donor inquiries. This role provides customer support while upholding the mission of Coptic Orphans.

Essential Functions and Responsibilities

Data Management & Processing

• Record and Update donor and sponsor data in Salesforce.
• Process donations, update donor payment methods, and address declined transactions.
• Compile and generate weekly donor maintenance report on a weekly basis, ensuring accuracy and timely submission.

Donor Engagement & Support

• Conduct new sponsor orientation and record sponsors inquiries.
• Respond to donor inquiries via phone and email, providing timely and professional assistance to ensure a positive donor experience.
• Support donor engagement efforts through outreach and relationship-building.

Outreach

• Provide support in the planning and execution of outreach and fundraising events, ensuring seamless coordination and efficient event operations.
• Engage with donors during campaigns and outreach efforts to encourage contributions and strengthen relationships.

Knowledge and Skills

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, Nonprofit Management, or a related field.
• 1-3 years of experience in donor relations, customer service, or database management.
• Excellent command of written and spoken English; ability to understand Arabic is required (reading and writing proficiency is a plus).
• Knowledge of Coptic culture is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint; Salesforce proficiency is required.
• Strong organizational skills with attention to detail.
• Persuasive, polished, and articulate communicator; must be comfortable and confident on the telephone with stakeholders

Travel Requirements and Working Conditions

• Domestic travel may reach up to 30% of the time. Occasional international travel is expected.
• Typical office environment such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel.
• Working out of the official hours and on weekends may be required.

Our Benefits

Coptic Orphans offers a wide range of benefits including comprehensive medical, dental and vision coverage, life insurance, optional Short-term and Long-term Disability coverage, access to onsite fitness, Employee assistance program and paid time off. Employees have the option to participate in a company-sponsored 403(b) retirement plan.