Donor Relations & Scheduling Coordinator

The Blood Connection, Incorporated; Savannah (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

The Blood Connection is seeking a Donor Resources Account Coordinator to support recruitment and blood drive coordination using HemaCollect and HemaConnect. The role emphasizes professionalism, strong customer service, and a commitment to our donor groups and mission.

You will work with sponsor groups, Account Managers, and Blood Drive Event Coordinators, handling administrative tasks, reporting, scheduling, and communications to ensure accurate drive details and timely materials.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License with reliable transportation.
• Experience working with the public.
• Customer service, marketing, clinical, and/or sales experience.
• Proficient knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers.
• Ability to promote The Blood Connection to all groups in the community by carrying our message of community service.
• Demonstrates the persona necessary for skillfully asking for blood drives and handling rejection, when given by groups, with professionalism and a positive attitude.
• Ability to follow up respectfully with accounts.
• Aptitude for continued skill development.

Responsibilities

• Maintains all blood drive details within HemaCollect and HemaConnect as assigned.
• Provides administrative support for Account Managers and Blood Drive Event Coordinators.
• Assists with ensuring all blood drive materials are sent out by the assigned rolling monthly deadline.
• Works in concert with colleagues to perform back up support to the calendar needs as assigned.
• Performs routine administrative duties to include generating reports, answering/responding to internal and external customers, reaching out to sponsor groups, validating that all blood drive details are accurate and up to date within TBC software.
• Prepares and maintains various reports and data as required.
• Provides superior customer service to both blood drive sponsor groups and colleagues.
• Constructs and maintains HemaCollect account notes related to blood drive scheduling, customer service issues, contact/coordinator related information, and all other touch points as assigned.
• Confirms preliminary blood drive details and logistics with blood drive sponsor groups as assigned.
• Works one on one with new Account Managers after training to get them acclimated to the department procedures and computer system.
• Orders department office supplies.
• Assists with scheduling blood drives as assigned.
• Creates Google docs for various needs.
• Prepares monthly Account Manager calendar assignments.
• Handles all set up of new Account Managers providing equipment and ensuring the new employees are assigned properly in both HemaConnect and HemaCollect.
• Tracks Account Manager equipment inventory.
• Attends occasional blood drives as assigned.
• Audits booked drive industry codes for accuracy.
• Prepares marketing packs for new and established sponsors.
• Creates new systems to help maximize department efficiency (e.g., leader board).
• Prepares in-office and onsite equipment for Account Managers to ensure appropriate branding.
• Submits grant requests through Accounting.
• Assists with facilitating department meetings.
• Creates and manages department correspondence.
• Works closely with Marketing and other departments to ensure compliance.
• Updates and distributes daily calendar needs for the team three times each day.
• Schedules and monitors Recruiter’s schedule.
• Motivates and encourages staff through the leader board, monthly awards, team building, birthday acknowledgement, etc.
• Provides recommendations to improve business unit operations.
• Other duties as assigned or required.

Skills

Customer service

Communication

Microsoft Office

Public engagement

Administrative support

Education

High School Diploma or GED

Tools

HemaCollect

HemaConnect

Job description

The Blood Connection is seeking a Donor Resources Account Coordinator to support recruitment and blood drive coordination using HemaCollect and HemaConnect. The role emphasizes professionalism, strong customer service, and a commitment to our donor groups and mission.

You will work with sponsor groups, Account Managers, and Blood Drive Event Coordinators, handling administrative tasks, reporting, scheduling, and communications to ensure accurate drive details and timely materials.