Donor Relations & Communications Specialist

Global Links; Pittsburgh (Allegheny County); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Global Links is seeking a Development & Communications Coordinator (FT) to support fundraising and engagement efforts, manage the donor CRM, and lead communications. The role covers SOPs, digital design, social media, and website management, with occasional evenings and weekends as needed.

The position reports to the Director of Development and Strategic Partnerships and involves collaboration across the team to ensure consistent branding and messaging.

Qualifications

• Strong written and verbal communication in English.

Responsibilities

• Supports fundraising and engagement efforts.
• Manages CRM donor database (Salesforce) and donor contact standards.
• Leads creation of annual report mailings and donor communications.
• Maintains SOPs and reports for fundraising campaigns.
• Manages social media channels and digital content.
• Maintains WordPress site and coordinates with website consultant.
• Creates monthly e-newsletters and Mailchimp campaigns.
• Coordinates with finance to reconcile Salesforce and QuickBooks.

Skills

Communication skills

Project management

Confidentiality

Social media experience

Google Apps proficiency

Microsoft Office proficiency

Photo and video editing

Graphic design basics

Team player

Time management

Tools

Salesforce

WordPress

Google Analytics

Canva

Mailchimp

Click & Pledge

QuickBooks

Job description

Development & Communications Coordinator (FT)

Development & Communications Coordinator (FT)

Posted September 21, 2026

Organizational Summary: Global Links is dedicated to improving health in communities with need locally and globally. We build partnerships with healthcare providers and share medical surplus to improve access to essential care.

Job Summary: As a member of the development team, this position supports fundraising and engagement efforts, manages the donor database and supports the donor cultivation process, taking the lead on donor acknowledgements and correspondence. This position is responsible for maintaining and updating the team’s various software programs and the organization’s website, and creates and manages Standard Operating Procedures (SOPs) for the Development team. This position also manages all social media channels and creation of digital design, such as the monthly e-newsletter and website, and leads the team’s marketing communications for the organization, ensuring adherence to organizational style guides and strategic messaging across the organization. Occasional evenings and weekends may be required. This position assumes responsibility for special projects at the discretion of senior management, and reports to the Director of Development and Strategic Partnerships.

Duties and Responsibilities:
Development (50%):

• Supports the Development team with fundraising and engagement efforts
• Manages the CRM donor database and donor contact management standards as a Salesforce admin
  with a focus on monetary donations
• Project manages fundraising calendar and takes the lead with print vendors
• Leads the prep/distribution of Annual Report and Donor Advised Fund mailings
• Manages our Global Giver portfolio, stewarding existing GG and recruiting new and lapsed
• Manages fundraising platform, Click & Pledge, and the integration of Salesforce.
• Tracks and enters data associated with other online donation platforms
• Sets up development team events in the CRM and fundraising platform.
• Troubleshoots database issues
• Researches and develops new processes that grow the development program
• Creates monetary donation correspondence
• Creates and maintains SOPs for the development team
• Produces Salesforce reports for fundraising campaigns
• Works with the finance team to reconcile accounts between Salesforce and Quickbooks.
• Tracks, reports on and shares media coverage.
• Work effectively with our IT/Salesforce team to best utilize and report on donor and engagement
  data
• Project manages Administrative Coordinator’s development support
• Other duties as assigned

Communications (50%):

• Supports the Global Links program staff with communications and designs.
• Leads training for new staff on Salesforce contact entry during onboarding and provides additional
  Salesforce training to existing employees as needed
• Supports Global Links board committees as needed
• Designs external and internal digital content for fundraising and communication pieces that reflect Global Links’ branding and communication strategies.
• Manages social media accounts (Facebook, Instagram, LinkedIn, and YouTube).
  • Plan digital campaigns, analyze, and report on engagement data.
  • Create and maintain social media editorial schedules and ensure the content reflects Global Links’ branding and communication strategies.
  • Monitor and respond to inquiries and comments on GL’s social media channels.
• Manages WordPress website as admin.
  • Keeps the website up to date with upcoming events and communication pieces
  • Manages annual program updates and maintenance
  • Liaison with website consultant
• Creates monthly E-News in Mailchimp that has 10k subscribers.
• Creates Mailchimp campaigns to support fundraising
• Manages other software such as Google Analytics, Photos, Canva, Click & Pledge, Double The
• Donation
• Other duties as assigned

Required Skills and Abilities:

• Strong understanding of Global Links’ mission and programs
• Effective oral & written communication skills; English fluency
• Organizational and project management skills with high level of attention to detail and follow-up
• Ability to maintain confidentiality of highly sensitive information.
• Experience with social media such as Facebook, Instagram and LinkedIn
• Proficiency in or willingness to prioritize learning Google Apps and Microsoft Office
• Experience with photo and video editing software
• Creative thinker with basic graphic design skills
• Self-motivated and able to work well in a team environment
• Time management skills; maintaining focus on strategic goals

Preferred Skills and Abilities:

• Salesforce experience
• WordPress experience

Compensation: $19-21/hour plus Paid Time Off and competitive benefits package

To apply: Send resume and cover letter to [e-mail] with “Job Application”
in subject line.