Development & Communications Coordinator

Breathe Project; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Links is seeking a Development and Communications Specialist to support fundraising and engagement, manage the donor CRM, and lead communications across digital channels.

The role covers website maintenance in WordPress, content creation for newsletters, and brand-consistent campaigns in collaboration with senior leadership. Occasional evenings/weekends may be required.

Qualifications

• Strong understanding of Global Links' mission
• Excellent verbal and written communication skills; English fluency
• Organizational and project management skills with attention to detail
• Ability to maintain confidentiality of sensitive information
• Experience with social media (Facebook, Instagram, LinkedIn)
• Proficiency with Google Apps and Microsoft Office
• Experience with photo and video editing software
• Creative thinker with basic graphic design skills
• Self-motivated and able to work well in a team
• Time management and focus on strategic goals
• Salesforce experience and WordPress experience preferred

Responsibilities

• Supports fundraising and engagement efforts and manages the CRM donor database
• Acts as Salesforce admin focusing on monetary donations and donor management
• Project manages fundraising calendar and liaises with print vendors
• Prepares and distributes Annual Report and Donor Advised Fund mailings
• Manages Global Giver portfolio and fundraising platform integrations
• Tracks data from online donation platforms and generates Salesforce reports
• Coordinates development team events in CRM and fundraising tools
• Reconciles accounts between Salesforce and QuickBooks with Finance
• Monitors media coverage and reports on engagement
• Liaises with IT/Salesforce team to optimize donor data usage
• Oversees communications design and branding for fundraising pieces
• Manages social media accounts and plans digital campaigns
• Maintains WordPress site and updates events and content
• Creates monthly e-news in Mailchimp and runs campaigns
• Maintains analytics and multimedia assets (Photos, Canva, etc.)
• Other duties as assigned

Skills

Donor relations

Communication skills

Project management

Confidentiality

Social media management

Google Apps proficiency

Microsoft Office proficiency

Photo and video editing

Graphic design basics

Team collaboration

Time management

Tools

Salesforce

WordPress

Google Analytics

Canva

Click & Pledge

Mailchimp

Job description

Organizational Summary: Global Links is dedicated to improving health in communities with need locally and globally. We build partnerships with healthcare providers and share medical surplus to improve access to essential care.

Job Summary: As a member of the development team, this position supports fundraising and engagement efforts, manages the donor database and supports the donor cultivation process, taking the lead on donor acknowledgements and correspondence. This position is responsible for maintaining and updating the team’s various software programs and the organisation's website, and creates and manages Standard Operating Procedures (SOPs) for the Development team. This position also manages all social media channels and creation of digital design, such as the monthly e-newsletter and website, and leads the team’s marketing communications for the organization, ensuring adherence to organisational style guides and strategic messaging across the organization. Occasional evenings and weekends may be required. This position assumes responsibility for special projects at the discretion of senior management, and reports to the Director of Development and Strategic Partnerships.

Duties and Responsibilities:

Development (50%):

• Supports the Development team with fundraising and engagement efforts
• Manages the CRM donor database and donor contact management standards as a Salesforce admin
• with a focus on monetary donations
• Project manages fundraising calendar and takes the lead with print vendors
• Leads the prep/distribution of Annual Report and Donor Advised Fund mailings
• Manages our Global Giver portfolio, stewarding existing GG and recruiting new and lapsed
• Manages fundraising platform, Click & Pledge, and the integration of Salesforce.
• Tracks and enters data associated with other online donation platforms
• Sets up development team events in the CRM and fundraising platform.
• Troubleshoots database issues
• Researches and develops new processes that grow the development program
• Creates monetary donation correspondence
• Creates and maintains SOPs for the development team
• Produces Salesforce reports for fundraising campaigns
• Works with the finance team to reconcile accounts between Salesforce and Quickbooks.
• Tracks, reports on and shares media coverage.
• Work effectively with our IT/Salesforce team to best utilize and report on donor and engagement
• data
• Project manages Administrative Coordinator's development support
• Other duties as assigned

Communications (50%):

• Supports the Global Links program staff with communications and designs.
• Leads training for new staff on Salesforce contact entry during onboarding and provides additional
• Salesforce training to existing employees as needed
• Supports Global Links board committees as needed
• Designs external and internal digital content for fundraising and communication pieces that reflect Global Links' branding and communication strategies.
• Manages social media accounts (Facebook, Instagram, LinkedIn, and YouTube).
• Plan digital campaigns, analyze, and report on engagement data.
• Create and maintain social media editorial schedules and ensure the content reflects Global Links' branding and communication strategies.
• Monitor and respond to inquiries and comments on GL’s social media channels.
• Manages WordPress website as admin.
• Keeps the website up to date with upcoming events and communication pieces
• Manages annual program updates and maintenance
• Liaison with website consultant
• Creates monthly E-News in Mailchimp that has 10k subscribers.
• Creates Mailchimp campaigns to support fundraising
• Manages other software such as Google Analytics, Photos, Canva, Click & Pledge, Double The Donation
• Other duties as assigned

Required Skills and Abilities:

• Strong understanding of Global Links' mission and programs
• Effective oral & written communication skills; English fluency
• Organizational and project management skills with high level of attention to detail and follow-up
• Ability to maintain confidentiality of highly sensitive information.
• Experience with social media such as Facebook, Instagram and LinkedIn
• Proficiency in or willingness to prioritize learning Google Apps and Microsoft Office
• Experience with photo and video editing software
• Creative thinker with basic graphic design skills
• Self-motivated and able to work well in a team environment
• Time management skills; maintaining focus on strategic goals

Preferred Skills and Abilities:

• Salesforce experience
• WordPress experience