Donor Relations and Ticketing Associate

Boston Symphony Orchestra; Boston (MA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

The Donor Relations and Ticketing Associate at the Boston Symphony Orchestra will manage multiple donor relation projects while delivering concierge ticketing to Board members and major donors. The role requires excellent customer service, strong knowledge of donor benefits, and understanding of ticketing operations, schedules, and policies.

You will support the Manager of Donor Relations and Ticketing, collaborate with Development and Ticketing Services, use Tessitura for tickets, reports, and

Qualifications

• College degree or equivalent work experience.
• 2-3 years’ experience in customer service required.
• Prior work experience with ticketing preferred.
• Experience and/or interest in the arts or music preferred.

Responsibilities

• Provide top-level customer service for donor ticketing requests via phone, email, and in-person interactions.
• Understand and communicate donor benefits as they relate to ticketing assistance.
• Support donor relations and ticketing projects from the Manager of Donor Relations and Ticketing.
• Utilize Tessitura to process tickets, renew subscriptions, maintain waitlists, exchange tickets, and update donor records.
• Collaborate with the Corporate Partnerships team to manage donor tickets related to corporate benefits.
• Assist Development Events team with ticketing for major fundraising galas and donor recognition events.
• Support the Donor Relations team at select concerts and Development events.

Skills

Project management

Customer service

Conflict resolution

Communication

Team collaboration

Diversity & cultural competency

Education

Bachelor's degree or equivalent

Tools

Tessitura

MS Word

Excel

Job description

Summary/Objective Job Description

About the Role

The Donor Relations and Ticketing Associate will be responsible for managing multiple Donor Relation projects and working with colleagues to ensure donors are shown gratitude for their gifts, reinforcing the impact their generosity has on the organization's mission. Central to this role will be to provide concierge ticketing to Board members and the BSO’s most generous donors, which requires excellent customer service, a comprehensive knowledge of donor benefits, and a thorough understanding of ticketing operations, schedules, and policies. Additionally, the Donor Relations and Ticketing Associate will support the Manager of Donor Relations and Ticketing to implement donor recognition projects and stewardship efforts.

Responsibilities

As part of the Concierge Ticketing team, provide top-level customer service for donor ticketing requests via phone, email, and in-person interactions. Must be responsive and knowledgeable about ticketing issues, advance ticketing opportunities, and other pertinent information regarding concert programs and seating options. Understand and communicate donor benefits as they relate to ticketing assistance. Implement projects from the Manager of Donor Relations and Ticketing that support the donor ticketing collaboration between the Development team and the Ticketing Services team. Assist Development Events team with ticketing for major fundraising galas and various donor recognition events. Utilize Tessitura database to support donor engagement including but not limited to processing tickets, renewing subscriptions, maintaining waitlists, exchanging tickets, providing donor ticketing reports, and updating donor records with pertinent information. Collaborate with the Corporate Partnerships team to hold, process, exchange, and report on donor tickets as related to corporate benefits. Answer questions regarding performance content and ticket policies. Provide donors with policy information for Symphony Hall and Tanglewood, including outside concerts presented by independent promotors. Assist Donor Relations team with administrative support in various donor recognition projects, including the tracking and follow-through of donor recognition activities, developing new opportunities to recognize donors. Support the Donor Relations team at select concerts and Development events. Hours and location may vary due to concert schedules. Valid driver’s license required. Ability to work in-person at Tanglewood during the summer season. Ability to work hybrid in Boston when the orchestra is in residence at Symphony Hall.

Experience

College degree or equivalent work experience. 2-3 years’ experience in customer service required. Prior work experience with ticketing preferred. Experience and/or interest in the arts or music preferred.

Skills

Superior time and project management skills with proven experience working in a fast-paced environment. Strong attention to detail extremely important. Experience with customer service and conflict resolution, including effectively communicating with constituents by phone, email, and in-person. Collaborative team player who interacts successfully and professionally with colleagues and external customers. Ability to handle confidential or sensitive information. Strong computer skills including MS Word, Excel, and relational databases. Experience with Tessitura or a similar CRM database is a plus. Commitment to working with people from diverse backgrounds and commitment to cultural competency.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. The nature of this job requires that the employee work on-site as a regular work routine. While performing the duties of this job, the employee is regularly required to sit for long periods of time, use the computer and phone, carry office supplies and/or tickets to various locations within Symphony Hall and across the Tanglewood campus, and communicate by email, phone, and in-person.

Pay Rate

$22 - 24 per hour

Required Education and Experience

About the BSO Founded in 1881, the Boston Symphony Orchestra (BSO) is one of the premier orchestras in the world. The BSO is committed to bringing world class music and performances to the local and international communities. The key to our success has been our employees, from the musicians onstage to those behind the scenes. The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Boston Symphony Orchestra gave its inaugural concert on October 22, 1881, and has continued to uphold the vision of its founder, the businessman, philanthropist, Civil War veteran, and amateur musician Henry Lee Higginson, for well over a century. The Boston Symphony Orchestra has performed throughout the United States, as well as in Europe, Japan, Hong Kong, South America, and China; in addition, it reaches audiences numbering in the millions through its performances on radio, television, and recordings. It plays an active role in commissioning new works from today's most important composers; its summer season at Tanglewood is regarded as one of the world's most important music festivals; it helps develop the audience of the future through BSO Youth Concerts and through a variety of outreach programs involving the entire Boston community; and, during the Tanglewood season, it sponsors the Tanglewood Music Center, one of the world's most important training grounds for young composers, conductors, instrumentalists, and vocalists. Today the Boston Symphony Orchestra, Inc., presents more than 250 concerts annually. It is an ensemble that has richly fulfilled Henry Lee Higginson's vision of a great and permanent orchestra in Boston. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Boston Symphony Orchestra is committed to building a culturally diverse staff and encourages applications from female and minority candidates.