Donor Relations and Ticketing Associate

bso; Boston (MA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

The Boston Symphony Orchestra is seeking a Donor Relations and Ticketing Associate to manage donor engagement and provide concierge ticketing for Board members and top donors, ensuring timely communications and accurate ticketing support.

You will work with the Development and Ticketing Services teams, use Tessitura for donations and ticketing tasks, and assist with donor recognition projects, galas, and stewardship efforts, while maintaining confidentiality and outstanding customer service.

Qualifications

• College degree or equivalent work experience required.
• 2-3 years in customer service is required.
• Prior ticketing or arts/musical environment experience preferred.

Responsibilities

• Provide concierge ticketing and top-level customer service for donor requests by phone, email, and in person.
• Explain donor benefits related to ticketing and performance schedules.
• Support donor recognition projects and collaboration between teams.
• Assist with ticketing for major events and galas.
• Utilize Tessitura to process tickets, renew subscriptions, and update donor records.
• Report on donor tickets and manage waitlists as needed.

Skills

Time management

Project management

Customer service

Conflict resolution

Team collaboration

Data privacy

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Tessitura CRM

MS Word

MS Excel

Job description

Summary/Objective

Job Description

About the Role

The Donor Relations and Ticketing Associate will be responsible for managing multiple Donor Relation projects and working with colleagues to ensure donors are shown gratitude for their gifts, reinforcing the impact their generosity has on the organization's mission.

Central to this role will be to provide concierge ticketing to Board members and the BSO's most generous donors, which requires excellent customer service, a comprehensive knowledge of donor benefits, and a thorough understanding of ticketing operations, schedules, and policies.

Additionally, the Donor Relations and Ticketing Associate will support the Manager of Donor Relations and Ticketing to implement donor recognition projects and stewardship efforts.

Responsibilities :

• As part of the Concierge Ticketing team, provide top-level customer service for donor ticketing requests via phone, email, and in-person interactions. Must be responsive and knowledgeable about ticketing issues, advance ticketing opportunities, and other pertinent information regarding concert programs and seating options.
• Understand and communicate donor benefits as they relate to ticketing assistance.
• Implement projects from the Manager of Donor Relations and Ticketing that support the donor ticketing collaboration between the Development team and the Ticketing Services team.
• Assist Development Events team with ticketing for major fundraising galas and various donor recognition events.
• Utilize Tessitura database to support donor engagement including but not limited to processing tickets, renewing subscriptions, maintaining waitlists, exchanging tickets, providing donor ticketing reports, and updating donor records with pertinent information.
• Collaborate with the Corporate Partnerships team to hold, process, exchange, and report on donor tickets as related to corporate benefits.
• Answer questions regarding performance content and ticket policies. Provide donors with policy information for Symphony Hall and Tanglewood, including outside concerts presented by independent promotors. Assist Donor Relations team with administrative support in various donor recognition projects, including the tracking and follow-through of donor recognition activities, developing new opportunities to recognize donors.

Support the Donor Relations team at select concerts and Development events.

Hours and location may vary due to concert schedules.

Valid driver's license required.

Ability to work in-person at Tanglewood during the summer season.

Ability to work hybrid in Boston when the orchestra is in residence at Symphony Hall.

Experience:

• College degree or equivalent work experience.
• 2-3 years' experience in customer service required.
• Prior work experience with ticketing preferred.
• Experience and/or interest in the arts or music preferred.

Skills

• Superior time and project management skills with proven experience working in a fast-paced environment.
• Strong attention to detail extremely important.
• Experience with customer service and conflict resolution, including effectively communicating with constituents by phone, email, and in-person.
• Collaborative team player who interacts successfully and professionally with colleagues and external customers.
• Ability to handle confidential or sensitive information
• Strong computer skills including MS Word, Excel, and relational databases. Experience with Tessitura or a similar CRM database is a plus.
• Commitment to working with people from diverse backgrounds and commitment to cultural competency.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

The nature of this job requires that the employee work on-site as a regular work routine. While performing the duties of this job, the employee is regularly required to sit for long periods of time, use the computer and phone, carry office supplies and/or tickets to various locations within Symphony Hall and across the Tanglewood campus, and communicate by email, phone, and in-person.

Pay Rate

Pay Rate: $22 - 24 per hour

Required Education and Experience

About the BSO

Founded in 1881, the Boston Symphony Orchestra (BSO) is one of the premier orchestras in the world. The BSO is committed to bringing world class music and performances to the local and international communities. The key to our success has been our employees, from the musicians onstage to those behind the scenes.

The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.