Donor Recruitment Specialist Call Center

Blood Bank of Hawaii; Hawaii; On-site; USD 18,786 - 26,756; Full time

Benefits offered by this job

Matching 401(k) plan

Paid time off

Paid training

Opportunities for promotion and advancement

Job summary

A nonprofit healthcare organization in Hawaii is hiring for a full-time donor recruitment role. You will connect with potential blood donors, schedule appointments, and ensure donor eligibility, all while providing excellent customer service. Ideal candidates possess strong communication and organizational skills, with a commitment to saving lives. Training is fully provided, making this an excellent opportunity for those looking to start their career.

Responsibilities

• Call and schedule appointments with blood donors.
• Contact potential donors by phone to set up appointments.
• Conduct phone interviews with donors to assess eligibility.
• Collect and verify donor information accurately.
• Schedule donor appointments and ensure eligibility.
• Maintain positive relationships with donors and staff.

Skills

Typing speed of 45 words per minute

Strong communication skills in English

Good listening skills

Strong interpersonal and customer service skills

Detail-oriented

Organizational and time management skills

Ability to work independently and as part of a team

Education

High school diploma or equivalent

Job description

For over 75 years, Blood Bank of Hawaii has been a lifeline for our islands. Since 1941, we’ve been proud to provide lifesaving blood products to 18 hospitals across the state—supporting patients undergoing surgeries, trauma care, cancer treatment, and more. Join our dedicated team and be a part of something truly meaningful: saving lives every day.

Why the Blood Bank of Hawaii?

At Blood Bank of Hawaii, we are united by a powerful mission: to save lives every day. As a nonprofit organization, we offer professional growth opportunities, a competitive salary, and a comprehensive benefits package in a collaborative team environment. We are an equal opportunity employer, celebrating diversity and inclusivity.

Primary Purpose:

As a member of our Donor Recruitment team, you’ll be the first point of contact via phone for potential blood donors. Our most successful team members are energetic, organized, and dedicated high achievers who understand that every phone call has the potential to save three lives.

• Matching 401(k) plan
• Paid time off
• Paid Training
• Opportunities for Promotion and Advancement
• Save lives each day

Work Remotely

• No

Location

• Young Street Donor Center located in the McCully area.

Work Hours

• Hours may vary but must be available to work from:
• Monday- Saturday (Full Time)
• Mon-Fri (8:00am – 4:30pm), (Sat 8:00am- 4:00pm)

Experience

• No Experience necessary: Fully paid Training

Responsibilities and Duties

• Call and schedule appointments with blood donors.
• Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments.
• Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii.
• Collect and verify donor information to ensure safety and accurately update records in the donor database.
• Schedule donor appointments, ensuring eligibility, and enter data into the system.
• Acknowledge, reassure, and thank donors in accordance with guidelines.
• Meet appointment scheduling goals with minimal customer complaints.
• Ensure calls are courteous and professional; respond to donor questions and needs appropriately.
• Accurately update and maintain donor profiles in the database.
• Maintain positive relationships with staff, donors, and the public while providing excellent customer service.
• Follow procedures for new donor recruitment programs to increase donor base and blood supply.
• Perform other related duties as assigned.

Knowledge/Education

• High school diploma or equivalent required.

Qualifications and Skills

• Ability to type 45 words per minute and be PC literate.
• Strong communication skills (both oral and written) with the ability to read, write, and speak English.
• Good listening skills, with the ability to gauge a donor’s interest in donating.
• Strong interpersonal and customer service skills to work with diverse individuals.
• Detail-oriented with excellent organizational and time management skills, especially under pressure.
• Ability to work independently and as part of a team to achieve goals.
• Collaborative and team-oriented approach to ensure smooth operations.

Other Requirements

• Professional, business-like appearance.
• Pleasant attitude, professional phone manners.

Job Type: Full-time

Pay: $16.53 per hour