Phlebotomist - Blood Collections Specialist 2 - Mobile

Blood Bank of Hawaii; United States; On-site; USD 26,071 - 37,132; Full time

Job summary

A community-focused blood collection service in the United States is seeking a Collections Specialist II to join their dedicated team. The role involves screening donors, performing phlebotomy, and ensuring compliance with safety protocols. Candidates should have a high school diploma, phlebotomy experience, and strong customer service skills. This full-time position offers a competitive hourly rate and the opportunity to make a meaningful impact by saving lives every day.

Qualifications

• 4-6 months as Blood Collections Specialist 1-mobile.
• Phlebotomy experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Verify donor identification and critical information.
• Conduct donor history interviews.
• Measure and document vital signs.
• Perform routine and special phlebotomies.
• Provide continuous care to donors during donation process.
• Coordinate, operate, and monitor automated collection procedures.

Skills

Excellent verbal and written communication skills

Strong listening and comprehension skills

Sound judgment and problem-solving abilities

Exceptional customer service and interpersonal skills

Detail-oriented with strong accuracy

Strong organizational and time management skills

Excellent phlebotomy skills

Education

High school diploma or equivalent

Graduation from a phlebotomy program

Job description

For over 75 years, Blood Bank of Hawaii has been a lifeline for our islands. Since 1941, we’ve been proud to provide lifesaving blood products to 18 hospitals across the state—supporting patients undergoing surgeries, trauma care, cancer treatment, and more. Join our dedicated team and be a part of something truly meaningful: saving lives every day.

Why the Blood Bank of Hawaii?

At Blood Bank of Hawaii, we are united by a powerful mission: to save lives every day. As a nonprofit organization, we offer professional growth opportunities, a competitive salary, and a comprehensive benefits package in a collaborative team environment.

We are an equal opportunity employer, celebrating diversity and inclusivity.

Position Overview

Under the direction of the Collections Manager, the Collections Specialist II (CSII) screens donors for eligibility to donate blood and performs phlebotomy and automated collections in compliance with standard operating procedures (SOPs) while providing excellent customer service, encouraging donors to return to donate and continuing to support the community’s blood program.

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Every weekend
• Weekends as needed
• Monday-Sunday
• Hours may vary, including evenings, weekends, and holidays. Flexibility is a must.

Job Duties and Responsibilities:

• Verify donor identification and critical information to ensure donor and blood product safety.
• Conduct donor history interviews following established SOPs and document accurately and concurrently.
• Measure and document vital signs.
• Perform and interpret hemoglobin testing.
• Assess interview responses, vital signs, and test results to determine donor eligibility.
• Perform routine and special phlebotomies in accordance with SOPs.
• Prepare equipment, perform venipuncture, and properly label blood bags and samples.
• Accurately record all required donor and collection data.

Donor Care & Customer Service

• Provide continuous care to donors throughout the donation process.
• Explain donation procedures and post-donation care instructions.
• Answer donor questions and educate donors on community blood needs.
• Observe donors in the canteen area for delayed reactions.
• Assess donor incidents, initiate treatment as needed, report incidents to leadership, and complete required documentation.
• Thank donors and encourage repeat donations, including scheduling future appointments.

Automated Collections & Quality Control

• Coordinate, operate, and monitor automated collection procedures.
• Perform and document quality control (QC) procedures on equipment, reagents, and techniques.
• Monitor QC results and ensure compliance with regulatory requirements.
• Meet daily, monthly, and annual automated collection goals.
• Maintain competency in whole blood and automated collection procedures.
• Attend required training sessions, seminars, and meetings with the Apheresis Technical Manager as needed.

Site Operations & Teamwork

• Assist with set-up and break-down of mobile blood drives.
• Perform opening and closing duties at fixed sites.
• Ensure collection sites are clean, organized, and fully stocked with supplies.
• Work collaboratively with team members to support efficient operations.

Additional Responsibilities

• Stay current with new techniques and best practices related to blood procurement, donor safety, and product safety.
• Perform other duties as assigned.

Education & Knowledge

• High school diploma or equivalent (required)
• 4-6 months as Blood Collections Specialist 1-mobile
• Graduation from a phlebotomy program or other healthcare program (Medical Assistant, Nurse Aide, EMT, etc.) preferred
• Knowledge of medical terminology preferred

Required Licenses & Certifications

• National phlebotomy certification preferred
• Current CPR certification (American Heart Association standards)
• Valid driver’s license with a clean driving record

Experience

• Phlebotomy experience required
• At least 1 year of experience as a phlebotomist preferred

Skills & Abilities

• Excellent verbal and written communication skills
• Strong listening and comprehension skills
• Sound judgment and problem-solving abilities
• Exceptional customer service and interpersonal skills
• Excellent phlebotomy skills (must maintain a 95% or higher success rate)
• Detail-oriented with strong accuracy
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Leadership and mentoring skills preferred
• Ability to safely operate vehicles for transport of staff, supplies, and equipment

Other Requirements

• Professional, business-like appearance
• Reliable attendance
• Flexible schedule, including varying days and hours
• Ability to travel to neighboring islands and stay up to 3 nights as needed

Job Type: Full-time

Pay: $22.94 per hour

Expected hours: 40 per week