Donor Qualification Lead for NICU Donor Relations

Valid8 Financial, Inc.; Duarte (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

PTO 4 weeks

Parental leave support

Educational opportunities

Job summary

Prolacta Bioscience in Duarte, CA is seeking a Senior Donor Qualification Coordinator to lead the donor qualification process for our Milk Resourcing team. You will mentor coordinators, collaborate with internal departments, and ensure donor records and documentation meet regulatory standards.

You will communicate with donors and third parties via email and phone, provide top-tier customer service, and help achieve monthly targets while maintaining accurate records and compliant processes.

Qualifications

• 5 years of experience in healthcare, customer service, data entry, marketing, communication or another applicable field.
• Bachelor's Degree.
• Proficiency in Microsoft Office.
• Previous experience as a Donor Qualification Coordinator I/II or other program coordinator/case management experience a plus.
• Strong customer service skills with the ability to work with diverse people.
• Excellent written and verbal communication, leadership and teamwork abilities.

Responsibilities

• Ensure services comply with SOPs, state, and federal regulatory requirements
• Onboarding, mentoring, and/or training Donor Qualification Coordinators
• Collaborate with various internal departments regarding donor needs or issues
• Review application and documentation to determine which applicants meet donation requirements
• Work with donor/applicants throughout the donor qualification process to ensure steps are completed
• Verify donor/applicant records to ensure that they are accurate and up to date
• Communicate with donor/applicants and third parties by phone and email
• Answer donor questions, provide information, process orders, address complaints and resolve issues
• Provide outstanding customer service to maintain high levels of client satisfaction
• Generate and process Customer Service Records (CSR), as needed
• Ensure that electronic donor records are organized, accurate and complete
• Consistently achieve monthly targets
• Additional duties as assigned

Skills

Customer service

Communication

Leadership

Time management

Attention to detail

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Prolacta Bioscience in Duarte, CA is seeking a Senior Donor Qualification Coordinator to lead the donor qualification process for our Milk Resourcing team. You will mentor coordinators, collaborate with internal departments, and ensure donor records and documentation meet regulatory standards.

You will communicate with donors and third parties via email and phone, provide top-tier customer service, and help achieve monthly targets while maintaining accurate records and compliant processes.