Donor Processing & Customer Service Attendant (Flexible)

Omaha Kroc; Royal Oak, Northern (MI, KY); Hybrid; USD 18,000 - 22,000; Part time

Job summary

The Salvation Army is seeking a Store Backroom Attendant for our thrift store to be the first point of contact for donors, handling customer service, donation processing, and mission-driven work. This part-time position supports operations and ensures a welcoming and efficient donation flow.

You will greet donors, process donations, maintain an organized area, and assist in loading/unloading trucks while upholding safety standards. Flexible weekends/evenings are required.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

English communication

Basic computer skills

Basic math skills

Flexible schedule

Education

High School Diploma or pursuing

Job description

The Salvation Army is seeking a Store Backroom Attendant for our thrift store to be the first point of contact for donors, handling customer service, donation processing, and mission-driven work. This part-time position supports operations and ensures a welcoming and efficient donation flow.

You will greet donors, process donations, maintain an organized area, and assist in loading/unloading trucks while upholding safety standards. Flexible weekends/evenings are required.