Donation Processing Specialist — Flexible Schedule & Mission‑Driven

The Salvation Army USA Central Territory; Noblesville (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Voluntary life insurance

403(b) plan

Additional benefits

Pension plan

Employee discount

Employee assistance program

Job summary

The Salvation Army Thrift Store is seeking a Donation Attendant who will be the first contact for donors, combining customer service with donation processing to support community programs.

You will greet donors, process donations, maintain the donation area, and assist with truck loading/unloading, while guiding donors on pickup options for heavy items. Paid training is provided, with ongoing coaching and opportunities to build retail and customer service skills.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Job description

The Salvation Army Thrift Store is seeking a Donation Attendant who will be the first contact for donors, combining customer service with donation processing to support community programs.

You will greet donors, process donations, maintain the donation area, and assist with truck loading/unloading, while guiding donors on pickup options for heavy items. Paid training is provided, with ongoing coaching and opportunities to build retail and customer service skills.