Donation Processing & Donor Experience Associate

Omaha Kroc; Noblesville (IN); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid vacation, sick time, and holidays

Optional life insurance

403(b) retirement savings plan

Access to additional voluntary benefit

Employer funded pension plan

Job summary

The Salvation Army Thrift Store is seeking a Donation Attendant to be the first contact for donors, handling donations, assisting customers, and maintaining the donation area. You will ensure accuracy in processing donations and support store operations with a positive, mission-driven attitude.

This role requires strong English communication, basic computer and math skills, and a flexible schedule including weekends and evenings.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Must be available for a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

English communication

Basic computer skills

Basic math skills

Education

High School Diploma or pursuing

Job description

The Salvation Army Thrift Store is seeking a Donation Attendant to be the first contact for donors, handling donations, assisting customers, and maintaining the donation area. You will ensure accuracy in processing donations and support store operations with a positive, mission-driven attitude.

This role requires strong English communication, basic computer and math skills, and a flexible schedule including weekends and evenings.