Donor & Patron Experience Concierge

Confluence Theater of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Confluence Theater of Pittsburgh is seeking a service-oriented, relationship-focused Donor, Audience & Board Concierge to join our Advancement and Revenue team. This hybrid role involves two days onsite in Pittsburgh and coordinates donor benefits, responses to stakeholder needs, and engagement activities for donors, subscribers, and Board members.

Reporting to the Director of Development, you will support fundraising events, moves management in Tessitura, and collaborate with the Marketing team

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum 2 years in nonprofit, donor relations, hospitality or related fields.
• Experience with Tessitura or similar CRM systems preferred.
• Ability to work evenings, weekends, and holidays as needed.
• Experience coordinating donor benefits, events, and related activities.

Responsibilities

• Serve as primary contact for donors, subscribers, Board members with timely personalized service.
• Coordinate donor benefits, including tickets, invitations, parking, ads, signage, and RSVPs.
• Coordinate donor recognition and stewardship activities and events.
• Provide on-site support for Board meetings, including catering and materials.
• Partner with Events Manager to support donor, subscriber and Board events.
• Collaborate with Marketing to coordinate sponsorship materials and signage.
• Coordinate solicitation, tracking, and fulfillment of auction donations and in-kind gifts.
• Maintain accurate Tessitura records of interactions and moves management.
• Assist with audience- and donor-facing activities as needed.

Skills

Donor relations

Customer service

Stakeholder management

Hospitality

Education

Bachelor's degree preferred; related field OK

Tools

Tessitura

Prospect2 CRM

Job description

Confluence Theater of Pittsburgh is seeking a service-oriented, relationship-focused Donor, Audience & Board Concierge to join our Advancement and Revenue team. This hybrid role involves two days onsite in Pittsburgh and coordinates donor benefits, responses to stakeholder needs, and engagement activities for donors, subscribers, and Board members.

Reporting to the Director of Development, you will support fundraising events, moves management in Tessitura, and collaborate with the Marketing team