Donor, Audience & Board Concierge

Confluence Theater of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Confluence Theater of Pittsburgh is seeking a service-oriented, relationship-focused Donor, Audience & Board Concierge to join our Advancement and Revenue team. This hybrid role involves two days onsite in Pittsburgh and coordinates donor benefits, responses to stakeholder needs, and engagement activities for donors, subscribers, and Board members.

Reporting to the Director of Development, you will support fundraising events, moves management in Tessitura, and collaborate with the Marketing team

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum 2 years in nonprofit, donor relations, hospitality or related fields.
• Experience with Tessitura or similar CRM systems preferred.
• Ability to work evenings, weekends, and holidays as needed.
• Experience coordinating donor benefits, events, and related activities.

Responsibilities

• Serve as primary contact for donors, subscribers, Board members with timely personalized service.
• Coordinate donor benefits, including tickets, invitations, parking, ads, signage, and RSVPs.
• Coordinate donor recognition and stewardship activities and events.
• Provide on-site support for Board meetings, including catering and materials.
• Partner with Events Manager to support donor, subscriber and Board events.
• Collaborate with Marketing to coordinate sponsorship materials and signage.
• Coordinate solicitation, tracking, and fulfillment of auction donations and in-kind gifts.
• Maintain accurate Tessitura records of interactions and moves management.
• Assist with audience- and donor-facing activities as needed.

Skills

Donor relations

Customer service

Stakeholder management

Hospitality

Education

Bachelor's degree preferred; related field OK

Tools

Tessitura

Prospect2 CRM

Job description

Confluence Theater of Pittsburgh educates, empowers, and entertains people of all ages. Through exceptional performances of musical, plays, classics, and soon-to-be classics, we tell the stories that meet the needs of our communities today.

Building on more than 125 years of combined history, Confluence Theater brings together the proud legacies of Pittsburgh CLO and Pittsburgh Public Theater to help shape the future of professional theater in our region.

We bring Pittsburgh together through bold, artistically ambitious productions that build on proud legacies, create unforgettable experiences, grow theater audiences, and expand opportunities for theater artists throughout the region. We are committed to cultivating a robust theater ecology built around multigenerational experiences. We are Made in Pittsburgh.

About the Role

Confluence Theater of Pittsburgh is seeking a service-oriented and relationship-focused Donor, Audience & Board Concierge to join our Advancement and Revenue team. This role is ideal for someone who enjoys creating exceptional experiences, building meaningful relationships, and providing thoughtful, personalized support to a variety of stakeholders.

Reporting to the Director of Development, the Donor, Audience & Board Concierge serves as a primary point of contact for donors, subscribers, Board members, and other key stakeholders. This position coordinates concierge services and benefits, responds to stakeholder needs, and supports the cultivation, engagement, and retention of donors, prospects, subscribers, and other priority audiences. This is a hybrid role with 2 days onsite in Pittsburgh.

Essential Responsibilities

• Serve as the primary point of contact and concierge for donors, subscribers, and Board members, responding to ticket requests, questions, concerns, and other needs with timely and personalized service.
• Coordinate, track, and fulfill individual donor and corporate sponsor benefits, including ticket requests, parking, invitations, program advertisements, signage, RSVPs, and other applicable benefits.
• Coordinate donor recognition and stewardship activities, including donor seat acknowledgments, donor lounge invitations, opening night events, and other recognition initiatives.
• Provide administrative and on-site support for Board and committee meetings, including coordinating catering, preparing meeting materials, and welcoming and assisting members.
• Partner with the Events Manager to support donor, subscriber, Board, and other special events, including event preparation, guest experience, and on-site execution.
• Collaborate with the Marketing team to coordinate sponsorship and event-related materials, including invitations, programs, advertisements, and signage.
• Coordinate the solicitation, tracking, organization, and fulfillment of auction donations and other in-kind contributions supporting fundraising events and initiatives.
• Maintain accurate and timely records of interactions, requests, benefits, and engagement activities for subscribers, donors, and Board members within Tessitura, including applicable moves management activity.
• Assist with audience- and donor-facing activities as needed and provide additional support based on organizational and departmental needs.

Education and Experience Requirements

• Bachelor’s degree in Nonprofit Management, Communications, Marketing, Hospitality, Arts Administration, or a related field preferred; equivalent relevant professional experience may be considered in lieu of formal education.
• Minimum of two years of experience in nonprofit, development, donor relations, customer service, hospitality, community relations, marketing, executive support, or a related environment preferred.
• Experience providing high-touch customer, donor, member, or stakeholder service and coordinating benefits, requests, events, or related activities preferred.
• Experience with Tessitura, Prospect2, or comparable CRM, donor management, or database systems preferred.
• Ability to work occasional evenings, weekends, and holidays as required to support performances, events, Board activities, and other organizational needs.
• Interest in or appreciation for the performing arts and Confluence Theater’s mission preferred.
• Valid Pennsylvania driver’s license preferred.

It is the continuing policy of Confluence Theater of Pittsburgh to afford equal employment opportunity to qualified individuals regardless of their race, color, religion or belief, age, sex, gender identity or expression, national origin, ancestry, sexual orientation, physical or mental disability, veteran status, or family or parental status and to conform to all applicable laws and regulations to that regard. This policy of equal employment opportunity comprehends all aspects of the employment relationship, including application and initial employment, promotion and transfer, administration, and the application of service, retirement, seniority and employee benefit policies.