Development Associate and Donor Relations Concierge

Barrington Stage Co; Pittsfield (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Barrington Stage Co in Pittsfield, MA, seeks a Development Associate and Donor Relations Concierge to support our fundraising and donor-engagement efforts. This role focuses on gift entry, acknowledgement processing, and providing personalized donor experiences to enhance theatre attendance and loyalty.

You will manage the Tessitura CRM, generate reports for appeals and events, and coordinate donor recognition, invoices, and renewals.

Qualifications

• Organized and detail-oriented with donor focus.
• Proficient in Tessitura CRM and gift-entry processing.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage Tessitura CRM and donor records.
• Oversee donation entry and acknowledgement to ensure timely recognition.
• Train team on CRM usage and data standards.
• Pull reports for appeals, events, and donor listings.
• Reconcile donor accounts monthly with the Director of Accounting.
• Track pledges and send invoices and renewals.
• Engage with donors at events and in-person moments.
• Coordinate donor lounge and ticketing needs for major gifts.
• Support Berkshire gala and NYC gala planning and execution.

Skills

Customer service

Donor relations

Communication

Data analysis

Tools

Tessitura

Job description

Development Associate and Donor Relations Concierge

Barrington Stage has a three-fold mission: to produce top notch, compelling work; to develop new plays and musicalst; and to engage our community with vibrant, inclusive educational outreach programs. BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply.

Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires (MA), seeks a highly-organized and detail-oriented Development Associate and Donor Relations Concierge to play a pivotal role with our fundraising and donor engagement team in Pittsfield, MA. This position requires proficiency with our CRM / database, Tessitura, with a focus on gift entry, acknowledgement processing, and fostering positive relationships with our donors. The Associate will have a facility for math/databases, as well as experience with Customer Service and a genuine interest in interfacing with and assisting our major supporters. We’re looking for a candidate who brings a genuine enthusiasm for theatre that will carry over while they provide high level donors with personalized concierge services that will enhance their theatre-going experience and connection to our organization. They must be able to work effectively in a fast-paced environment, while maintaining a positive attitude, and have excellent communication and customer service skills.

Responsibilities include:

• Customer Relationship Manager (CRM): Tessitura
• Oversight of donation entry, acknowledgement, and benefits to ensure that every donor receives swift and meaningful recognition for their contribution
• Managing the CRM database which includes mastering its capabilities and upgrades and training team members, as needed
• Pulling and cleaning reports and lists for appeals, events, and donor listings
• Reconciling accounts monthly with our Director of Accounting
• Tracking monthly pledges and sending invoices and membership renewals
• Customer Relations
• Building relationships with board members and major donors and engaging with community members at in-person events
• Assisting lead donors with ticketing needs and other benefits
• Greeting donors at the theatre and assisting in our patrons’ lounge
• Events
• Providing support for donor events which includes the annual Berkshire gala, opening nights and the NYC gala
• Misc:
• Supporting activities of Development Department and other efforts that assist the broader mission of BSC as needed