Evening Donor Outreach Specialist

OneBlood; Orlando (FL); On-site; USD 32,000 - 42,000; Part time

Job summary

OneBlood in Orlando is seeking a donor recruitment specialist to contact eligible donors by telephone and approved methods, encouraging regular donations and scheduling appointments.

The role emphasizes excellent customer service, precise data entry into the donor system, adherence to policies, and helping stabilize donation inventory; requires strong communication skills and the ability to meet monthly performance targets. Shift times include 3:00pm–8:00pm on most evenings and Saturdays.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication.
• Ability to meet monthly outreach metrics.
• Comfort with donor outreach by phone.

Responsibilities

• Provides excellent customer service at all times; establishes rapport with donors and potential donors, and educates them on the organization's programs and services.
• Enters donor information into the electronic database and utilizes various methods for appointment reminders
• Complies with and maintains current knowledge and understanding of Donor Recruitment policies, procedures and other related regulations
• Assists in stabilizing and maintaining blood donation inventory levels.

Skills

Excellent communication

Monthly metrics attainment

Customer service

English proficiency

Teamwork

Office equipment operation

Microsoft Office

Database navigation

Education

High School diploma or equivalent

Tools

Microsoft Office

Database software navigation

Job description

OneBlood in Orlando is seeking a donor recruitment specialist to contact eligible donors by telephone and approved methods, encouraging regular donations and scheduling appointments.

The role emphasizes excellent customer service, precise data entry into the donor system, adherence to policies, and helping stabilize donation inventory; requires strong communication skills and the ability to meet monthly performance targets. Shift times include 3:00pm–8:00pm on most evenings and Saturdays.