Donor Experience & Stewardship Lead

K9s For Warriors Inc; Ponte Vedra Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

K9s For Warriors Inc in Florida is seeking a Donor Services Coordinator to oversee donor services operations and support the Development team. You will manage donor records, run reports, and coordinate the monthly sustainer program to improve retention and engagement.

Role requires 2–5 years in donor services or CRM work, with strong communication skills and experience in Blackbaud or Salesforce. The position supports cross‑department collaboration and donor stewardship initiatives.

Qualifications

• Two to five years of experience in donor services, development operations, or CRM/database administration.
• Advanced knowledge of database structure and theory.
• Experience with CRM software (Blackbaud and/or Salesforce) and reporting tools.

Responsibilities

• Manage and oversee donor services operations and processes.
• Prepare and analyze regular reports to support donor stewardship and fundraising strategy.
• Maintain donor database records, gifts, and documentation with accuracy.
• Oversee the monthly sustainer program and resolve donor payment issues.
• Develop donor communications and stewardship strategies to strengthen relationships.

Skills

Donor services

CRM administration

Data reporting

Communication skills

Prioritization planning

Education

Some college coursework in Business/Communications

Tools

Blackbaud CRM

Salesforce

Reporting tools

Job description

K9s For Warriors Inc in Florida is seeking a Donor Services Coordinator to oversee donor services operations and support the Development team. You will manage donor records, run reports, and coordinate the monthly sustainer program to improve retention and engagement.

Role requires 2–5 years in donor services or CRM work, with strong communication skills and experience in Blackbaud or Salesforce. The position supports cross‑department collaboration and donor stewardship initiatives.