Donor Experience Specialist – Training Included

Community Blood Center, Inc.; Appleton (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Training provided

Competitive wages

Job summary

Community Blood Center, Inc. in Wisconsin is seeking dependable individuals to join our donor-focused team. Training is provided; no prior phlebotomy required. You will learn blood collection procedures and help ensure donor safety and a positive experience.

The Automated Blood Collection Specialist role involves donor suitability, whole blood and automated collection, and adherence to regulations, with a 40-hour work week and a rotating shift to cover early mornings.

Qualifications

• High School Diploma or equivalent required with 6 months of related experience.
• Phlebotomy experience and medical terminology desired.
• Excellent organizational, oral and written communication skills.
• Strong interpersonal skills for teamwork.
• Observation and performance of repetitive tasks.
• Accurate documentation with emphasis on detail.
• Utilizing resource materials and utilizing mentors, supervisors and training staff
• Assessment of donor suitability based on established criteria.
• Employee may occasionally be required to lift objects or materials weighing up to 50 pounds.
• Reliable transportation for this position is required along with a current valid driver’s license and vehicle insurance coverage.

Responsibilities

• Performs routine procedures using equipment available and according to manufacturer and regulatory guidelines. Performs quality control and equipment maintenance as required by the manufacturer and SOP.
• Determines the eligibility and suitability of blood donors and documents findings during health history screening according to standard operating procedures.
• Performs whole blood and automated collection procedures according to standard operating procedures and department performance expectation.
• Ensures donor consents are appropriately obtained and that operational performance standards relative to automated collections are met.
• Exhibits exceptional customer service at all times.
• Completes and actively participates in all required training within designated time frames.
• Demonstrates teamwork, flexibility and dependability to create a collaborative and engaged working environment.
• Attends department meetings, Employee Forums, and other mandatory meetings, and in-services unless working a scheduled shift or on pre-approved time off.
• Completes competency evaluations/exams as directed.
• Responsible for routinely checking email and mailboxes for pertinent communication.
• Demonstrates professional communication with co-workers, leadership and community members.
• Responsible for timely review submission of documentation including but not limited to: time cards, receipts, credit card reconciliation, and deviation management follow up.

Skills

Phlebotomy experience

Medical terminology

Communication

Teamwork

Attention to detail

Documentation

Reliability

Time management

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Community Blood Center, Inc. in Wisconsin is seeking dependable individuals to join our donor-focused team. Training is provided; no prior phlebotomy required. You will learn blood collection procedures and help ensure donor safety and a positive experience.

The Automated Blood Collection Specialist role involves donor suitability, whole blood and automated collection, and adherence to regulations, with a 40-hour work week and a rotating shift to cover early mornings.