Donor Experience Specialist

Horizon Goodwill; Oakland (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Horizon Goodwill in Oakland, MD is seeking a part-time Donor Greeter to welcome donors, assess donations for acceptance, and provide an exceptional donor experience. You will educate the public about our mission and handle donations with care in a fast-paced retail setting.

The role emphasizes outstanding customer service, proper donation processing, and maintaining a clean donation area in accordance with store policies. Training and cross-training may be provided.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and offer assistance to all customers.
• Determine usable and saleable items according to guidelines for donations.
• Accurately track all donations according to management standards.
• Maintain a clean and organized donation area and store environment.
• Provide donors with excellent customer service and educate them about our mission.

Skills

Exceptional customer service

Communication skills

Lift up to 50 lbs

Job description

Horizon Goodwill in Oakland, MD is seeking a part-time Donor Greeter to welcome donors, assess donations for acceptance, and provide an exceptional donor experience. You will educate the public about our mission and handle donations with care in a fast-paced retail setting.

The role emphasizes outstanding customer service, proper donation processing, and maintaining a clean donation area in accordance with store policies. Training and cross-training may be provided.