Donor Experience Specialist

Horizon Goodwill Industries; Winchester (VA); On-site; USD 17,000 - 19,000; Full time

Job summary

Horizon Goodwill Industries in Winchester, VA seeks a Donor Greeter to warmly welcome donors, accept qualified donations, and provide an informative, positive experience while educating the public about our mission.

The role emphasizes exceptional customer service, careful handling of donations, and adherence to donation guidelines. Responsibilities include processing flow, safety procedures, cleanliness, and cross-training opportunities.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including but not limited to greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Skills

Customer service

Job description

Horizon Goodwill Industries in Winchester, VA seeks a Donor Greeter to warmly welcome donors, accept qualified donations, and provide an informative, positive experience while educating the public about our mission.

The role emphasizes exceptional customer service, careful handling of donations, and adherence to donation guidelines. Responsibilities include processing flow, safety procedures, cleanliness, and cross-training opportunities.