Donor Experience & Database Coordinator

bowery; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

The Bowery Mission is a Christian, faith-based organization serving people experiencing homelessness, hunger, and poverty in New York. The Donor Services Coordinator provides gift processing, donor support, and data management with accuracy and professionalism.

Responsibilities include gift imports, donor communications, and supporting the Donor Service Supervisor. Requirements include 2+ years in data entry, a bachelor’s degree or equivalent, and experience with Salesforce/CRM systems.

Qualifications

• 2+ years of data entry experience.
• Experience working in a team environment.
• Bachelor’s Degree or equivalent work and education.
• Working knowledge of Salesforce or other CRM systems.
• Proficiency in Microsoft Office Suite, especially Excel or other data related tools.

Responsibilities

• Imports gifts from multiple sources and updates donors’ biographical data during the gift import process; reconciles discrepancies; posts daily closing reports.
• Answer donor calls promptly with personalized responses; return missed calls and manage voicemails during absences.
• Ensure honor and memorial gift notifications are mailed weekly; submit weekly Welcome Packets to the gift processing vendor; assist with receipting and inventory of supplies.

Skills

Data entry

Teamwork

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

CRM systems

Job description

The Bowery Mission is a Christian, faith-based organization serving people experiencing homelessness, hunger, and poverty in New York. The Donor Services Coordinator provides gift processing, donor support, and data management with accuracy and professionalism.

Responsibilities include gift imports, donor communications, and supporting the Donor Service Supervisor. Requirements include 2+ years in data entry, a bachelor’s degree or equivalent, and experience with Salesforce/CRM systems.