Donor Experience & Data Specialist

Wesleyan Church; Fishers (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Wesleyan Church in Fishers, IN seeks a Donor Services Specialist to support donors, process gifts, and maintain donor data with integrity. The role emphasizes exceptional customer service and accurate data handling to advance ministry impact.

The position involves donor communications, data entry in Salesforce and related systems, and collaboration across Donor Services and Finance to support Kingdom work.

Qualifications

• 1-2 years of customer service experience.
• 1-2 years of experience using a CRM or database management system.

Responsibilities

• Serve as the front line contact for donors and prospective donors.
• Document donor interactions within the donor database and ensure accuracy.
• Process donations received via mail, ACH, checks, and credit card gifts and enter into systems.
• Assist with reporting and special projects for Donor Services and Finance.
• Collaborate with team members and participate in cross-training and workload balance.

Skills

Customer service

Attention to detail

Verbal and written communication

Tools

Salesforce

Raiser's Edge

Job description

Wesleyan Church in Fishers, IN seeks a Donor Services Specialist to support donors, process gifts, and maintain donor data with integrity. The role emphasizes exceptional customer service and accurate data handling to advance ministry impact.

The position involves donor communications, data entry in Salesforce and related systems, and collaboration across Donor Services and Finance to support Kingdom work.