Donor Experience Architect

Texas A&M Foundation; College Station (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Texas A&M Foundation is seeking a Donor Success Officer to create exceptional donor experiences and deepen lifelong philanthropy at Texas A&M University. You will manage a donor portfolio and serve as the primary contact, guiding engagement through personalized outreach.

You will develop authentic relationships, coordinate communications, and leverage events to strengthen donor trust, ensuring high‑quality stewardship and impact storytelling.

Qualifications

• Bachelor's degree.
• Three or more years of experience in fundraising, donor relations, account management, hospitality, customer success, or another high‑touch relationship‑focused role.
• Demonstrated success building and maintaining meaningful relationships with clients, donors, stakeholders, or customers.
• Strong written, verbal, interpersonal, and organizational communication skills.
• Commitment to donor‑centered service and operational excellence.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage confidential information with discretion and professionalism.
• Ability to work collaboratively in a team‑focused environment.

Responsibilities

• Develop and maintain meaningful engagement with assigned donors through phone calls, emails, direct mail, personalized videos, and other communication channels.
• Utilize systems, data, and critical thinking to deliver personalized communication to donors through a structured engagement cadence.
• Share content aligned with donor interests, giving history, and philanthropic intent to deepen donor connection to Texas A&M University.
• Foster trust and long‑term relationships between donors, Texas A&M University, and the Texas A&M Foundation.
• Leverage donor events, campus experiences, tours, and other engagement opportunities to create personalized donor experiences.
• Identify opportunities to elevate donor engagement and coordinate referrals to development officers when appropriate.
• Maintain accurate donor records, contact reports, and engagement activities within Foundation CRM systems.
• Partner closely with frontline fundraisers and colleagues across the Foundation to ensure an exceptional donor experience.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Tools

Salesforce CRM

ThankView

Job description

Texas A&M Foundation is seeking a Donor Success Officer to create exceptional donor experiences and deepen lifelong philanthropy at Texas A&M University. You will manage a donor portfolio and serve as the primary contact, guiding engagement through personalized outreach.

You will develop authentic relationships, coordinate communications, and leverage events to strengthen donor trust, ensuring high‑quality stewardship and impact storytelling.