Donor Success Officer

Texas A&M Foundation; College Station (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Texas A&M Foundation is seeking a Donor Success Officer to create exceptional donor experiences and deepen lifelong philanthropy at Texas A&M University. You will manage a donor portfolio and serve as the primary contact, guiding engagement through personalized outreach.

You will develop authentic relationships, coordinate communications, and leverage events to strengthen donor trust, ensuring high‑quality stewardship and impact storytelling.

Qualifications

• Bachelor's degree.
• Three or more years of experience in fundraising, donor relations, account management, hospitality, customer success, or another high‑touch relationship‑focused role.
• Demonstrated success building and maintaining meaningful relationships with clients, donors, stakeholders, or customers.
• Strong written, verbal, interpersonal, and organizational communication skills.
• Commitment to donor‑centered service and operational excellence.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage confidential information with discretion and professionalism.
• Ability to work collaboratively in a team‑focused environment.

Responsibilities

• Develop and maintain meaningful engagement with assigned donors through phone calls, emails, direct mail, personalized videos, and other communication channels.
• Utilize systems, data, and critical thinking to deliver personalized communication to donors through a structured engagement cadence.
• Share content aligned with donor interests, giving history, and philanthropic intent to deepen donor connection to Texas A&M University.
• Foster trust and long‑term relationships between donors, Texas A&M University, and the Texas A&M Foundation.
• Leverage donor events, campus experiences, tours, and other engagement opportunities to create personalized donor experiences.
• Identify opportunities to elevate donor engagement and coordinate referrals to development officers when appropriate.
• Maintain accurate donor records, contact reports, and engagement activities within Foundation CRM systems.
• Partner closely with frontline fundraisers and colleagues across the Foundation to ensure an exceptional donor experience.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Tools

Salesforce CRM

ThankView

Job description

Donor Success Officer

This position is located onsite in College Station, Texas

The Texas A&M Foundation is seeking a Donor Success Officer to help create the most gratifying gift experience in higher education. This role serves as a trusted guide, relationship builder, and donor advocate, ensuring meaningful, personalized engagement that deepens trust, reinforces donor impact, and inspires lifelong philanthropy.

In this role, you will manage a portfolio of donors and serve as a primary point of contact between donors and the Texas A&M Foundation. You will cultivate authentic relationships through personalized outreach, stewardship, and engagement strategies that help donors understand the impact of their philanthropy while strengthening their connection to Texas A&M University.

We believe in the cause. We believe people matter. We believe in selfless service. We believe in the future. At the Texas A&M Foundation, we strive to be the most trusted philanthropic organization for our university, our donors, and our team. Are you ready to create meaningful donor experiences and connect generosity with impact?

What You'll Do...

As a Donor Success Officer, you will build and maintain meaningful relationships with donors while delivering exceptional service and stewardship. In this role, you will:

• Develop and maintain meaningful engagement with assigned donors through phone calls, emails, direct mail, personalized videos, and other communication channels.
• Utilize systems, data, and critical thinking to deliver personalized communication to donors through a structured engagement cadence.
• Share content aligned with donor interests, giving history, and philanthropic intent to deepen donor connection to Texas A&M University.
• Foster trust and long‑term relationships between donors, Texas A&M University, and the Texas A&M Foundation.
• Leverage donor events, campus experiences, tours, and other engagement opportunities to create personalized donor experiences.
• Identify opportunities to elevate donor engagement and coordinate referrals to development officers when appropriate.
• Maintain accurate donor records, contact reports, and engagement activities within Foundation CRM systems.
• Partner closely with frontline fundraisers and colleagues across the Foundation to ensure an exceptional donor experience.

What We Have to Offer...

Purpose: Our work creates opportunities for students, faculty, and programs to thrive and make a global impact.

• Competitive total compensation package.
• Comprehensive benefits including medical, dental, life insurance, identity protection, and more available at no cost to you.
• Retirement planning with a 17% contribution toward your retirement.
• Professional development and growth opportunities within a collaborative, mission‑driven organization.
• The opportunity to build meaningful donor relationships and help donors experience the impact of their philanthropy firsthand.

What We Require...

• Bachelor's degree.
• Three or more years of experience in fundraising, donor relations, account management, hospitality, customer success, or another high‑touch relationship‑focused role.
• Demonstrated success building and maintaining meaningful relationships with clients, donors, stakeholders, or customers.
• Strong written, verbal, interpersonal, and organizational communication skills.
• Commitment to donor‑centered service and operational excellence.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage confidential information with discretion and professionalism.
• Ability to work collaboratively in a team‑focused environment.

We'd Love to Find Someone With...

• Experience in higher education, nonprofit fundraising, or donor relations.
• Experience with Salesforce or a similar constituent relationship management platform.
• Familiarity with digital engagement and communication tools such as ThankView.
• Experience supporting donor stewardship programs, donor reporting, or customer success initiatives.
• Demonstrated ability to manage high‑volume outreach while maintaining a personalized donor experience.
• A passion for relationship‑building and creating outstanding experiences for constituents and stakeholders.

We Expect Our Team Members To...

• Demonstrate the attributes and behaviors of a Passionate Professional Dedicated to Purposeful Philanthropy.
• Embody the Aggie Core Values and the Foundation Beliefs.
• Contribute to team effectiveness through collaboration, knowledge‑sharing, and proactive identification of process improvements.
• Build creative, flexible, and adaptive solutions that advance the Foundation's mission and donor engagement goals.
• Participate in the establishment and achievement of personal, departmental, divisional, and organizational goals in support of the Foundation's mission and vision.
• Maintain the highest standards of professionalism, service, integrity, and accountability in all donor interactions.