Donor Experience Ambassador (Flexible Schedule)

Goodwill of the Finger Lakes; Town of Victor (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Donor Greeter in Victor, NY. This role welcomes donors, assists with donations, and ensures proper handling of items to support our mission of elevating people and communities.

Open to candidates with strong communication, teamwork, and a positive attitude. The position requires flexibility to work evenings, weekends, and holidays and involves interaction across retail and donation processing environments.

Qualifications

• High school diploma or GED preferred.
• Retail, warehouse, customer service, or donation center experience preferred.
• Strong communication and interpersonal skills.
• Basic math and recordkeeping ability.
• Ability to work independently or as part of a team.

Responsibilities

• Welcome and assist donors with unloading and bringing donations into the store.
• Serve as a friendly and knowledgeable first point of contact for donors and visitors.
• Accurately record and maintain donation log documentation.
• Sort donated goods into appropriate categories for processing and transportation.
• Properly label carts, containers, and other equipment used for donation processing.
• Assist with loading and unloading merchandise and equipment as needed.
• Follow all safety procedures when handling donations, moving merchandise, and operating equipment.
• Address donor and customer concerns in a courteous and respectful manner, seeking support from leadership when needed.
• Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment.
• Support store operations through cross-training opportunities and additional responsibilities as assigned.

Skills

Retail experience

Warehouse experience

Customer service

Communication

Teamwork

Math basics

Positive attitude

Learnability

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Donor Greeter in Victor, NY. This role welcomes donors, assists with donations, and ensures proper handling of items to support our mission of elevating people and communities.

Open to candidates with strong communication, teamwork, and a positive attitude. The position requires flexibility to work evenings, weekends, and holidays and involves interaction across retail and donation processing environments.