Donor Engagement Manager

Ideastream Public Media; Cleveland (OH); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

403(b) employer match

Hybrid work schedules

Paid time off

Parking subsidy

Lunch delivery service subsidy

Job summary

Ideastream Public Media, based in Cleveland, seeks a Donor Engagement Manager to enhance donor experience and retention. You will manage a portfolio of 500–700 mid-level donors, craft personalized touchpoints, and work with the Individual Giving team to meet fundraising goals.

The role requires strong communication, donor relations expertise, and willingness to work evenings/weekends. A Bachelor’s degree and 3 years in development or related fields are preferred.

Qualifications

• Bachelor’s degree in Business, Communications, Public Relations, or related field.
• Three years in development, donor relations, membership, events, or a similar role.
• Ability to work evenings and weekends.

Responsibilities

• Cultivate and steward donors to increase engagement and retention.
• Manage a pool of 500–700 mid-level donors in a tiered portfolio.
• Create personalized touchpoints based on donors’ interests and giving history.
• Collaborate with Philanthropy Directors to transition donors to deeper engagement.

Skills

Donor relations

CRM proficiency

Communication skills

Education

Bachelor's degree

Tools

CRM databases

Job description

Salary: $55,000.00 - $59,000.00 Annually

Donor Engagement Manager

Ideastream Public Media, a Cleveland-based media organization and home to Ohio’s largest NPR, PBS, and classical radio stations, serving 22 counties in Northeast Ohio with its trusted, in-depth, high-quality local news and information service, seeks a passionate and self-motivated fundraising professional with a love for community to serve as Donor Engagement Manager to support the Individual Giving team. We eagerly welcome individuals with diverse lived experiences and perspectives to enrich our work and bring fresh ideas into our organization.

Reporting to the Manager of Donor Relations, the Donor Engagement Manager is responsible for enhancing the experience, engagement, and satisfaction of Ideastream’s donors to increase retention rates and giving over time. The ideal candidates are mission-driven and adept at engaging, cultivating, and stewarding donors through consistent communication. This position will manage a pool of 500-700 mid-level donors in a tiered portfolio. Typical duties include identifying donors with capacity for additional giving, creating personal touchpoints for donors based on their interests and giving, and executing strategies to achieve individual and organizational goals. The Donor Engagement Manager will work closely with the Philanthropy Directors to ensure successful transition of donors desiring a deeper engagement with Ideastream.

Qualified candidates will have the ability to build meaningful relationships with donors, community partners, and supporting organizations, demonstrate proficiency using CRM databases, and be able to work evenings and weekends as required. Candidates should also have strong verbal and written communication, decision making, project management, and problem-solving skills.

A Bachelor’s degree in Business, Communications, Public Relations, or a related field, and three years in development, donor relations, membership, events, or a similar role is preferred, though an equivalent of experience in related fields and education will be considered. The salary range for this position is $55,000 - $59,000 and is commensurate with experience. We offer a rich benefits program including medical coverage, a 403(b) plan with an employer match, hybrid work schedules, paid time off, a parking subsidy, a lunch delivery service subsidy and much more.

Ideastream Public Media is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.