Manager, Donor Experience

PBS; Arlington (VA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonuses

Comprehensive benefits

Paid time off (PTO)

Job summary

PBS Foundation is seeking a Manager, Donor Experience to lead the end-to-end donor journey, crafting meaningful connections between PBS and its supporters. You will bridge fundraising, marketing, programs, and donor services to deliver an exceptional donor experience.

You will develop stewardship programs, coordinate events, and analyze donor data to improve engagement and lifetime giving while collaborating across teams to ensure donor messages align with PBS goals.

Qualifications

• Bachelor’s degree in nonprofit management, communications, marketing, business, or related field.
• 1–3 years of experience in fundraising, donor relations, customer experience, or nonprofit development.
• Strong written and verbal communication skills.
• Excellent project management and relationship-building abilities.
• Donor-centric mindset
• Relationship management
• Emotional intelligence
• Strategic thinking
• Data literacy
• Communication and storytelling
• Project management
• Collaboration and influence

Responsibilities

• Donor Stewardship & Engagement: develop opportunities for donors to connect with PBS leadership and talent; inform donors about PBS work; design experiences around programs and services; create donor engagement events and tours.
• Donor Journey Management: map and optimize the donor lifecycle; identify ways to improve satisfaction and retention; monitor donor touchpoints for a seamless experience.
• Communications: collaborate to develop donor-centered communications; produce impact reports, newsletters, and stewardship materials; ensure messaging reflects donor interests.
• Data Analysis & Reporting: track engagement, retention, and satisfaction; analyze donor behavior and recommend improvements; maintain donor records and stewardship plans in the CRM.

Skills

Communication skills

Project management

Donor-centric

Relationship management

Emotional intelligence

Strategic thinking

Data literacy

Storytelling

Collaboration

Education

Bachelor's degree

Job description

Position Title:

Manager, Donor Experience

Department:

PBS Foundation

Corporate Area:

PBS Foundation

Status:

Regular, Full time Exempt

Manager Title:

VP, Advancement

Position Overview:

The Donor Experience Manager is responsible for creating and managing positive, meaningful interactions between donors and PBS to increase donor satisfaction, retention, engagement, and lifetime giving. The Manager, Donor Experience develops and implements strategies that ensure donors feel valued, informed, and connected to PBS and our mission. The incumbent in this role serves as a bridge between fundraising, marketing, programs, and donor services to deliver an exceptional donor journey.

Key Responsibilities

Donor Stewardship & Engagement

• Work with fundraisers to develop opportunities fordonors and prospective donors to connect with PBS leadership and talent.

• Deliver information to donors about the work of PBS ina timelyand meaningful manner.

• Collaborate with the programming teams to design experiences around our programs and services.

• Create donor engagement opportunities, including events, tours, webinars, and volunteer experiences.

Donor Journey Management

• Map andoptimizethe donor lifecycle from acquisition through renewal and upgrade.

• Identifyopportunities to improve donor satisfaction and retention.

• Monitor donor touchpoints to ensure a seamless donor experience.

Communications

• Collaborate with marketing and fundraising teams to develop donor-centered communications.

• Produce impact reports, newsletters, and stewardship materials.

• Ensure messaging reflects donor interests and organizational priorities.

Data Analysis & Reporting

• Track donor engagement, retention, and satisfaction metrics.

• Analyze donor behavior and recommend improvements.

• Maintainaccuratedonor records and stewardship plans within the CRM.

Requirements for success:

• Bachelor’s degree in nonprofit management, communications, marketing, business, or related field.

• 1-3years of experience in fundraising, donor relations, customer experience, or nonprofit development.

• Strong written and verbal communication skills.

• Excellent project management and relationship-building abilities.

• Donor-centric mindset

• Relationship management

• Emotional intelligence

• Strategic thinking

• Data literacy

• Communication and storytelling

• Project management

• Collaboration and influence

The base pay range for this position at the beginning of employment is expected to be between $75,000 and $85,000/year. The actual base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements for eligible employees, including: (i) eligibility for discretionary bonuses; (ii) various insurance options, including medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance; (iii) identity protection program; (iv) employee assistance program; (v) financial and retirement savings benefits including the PBS Retirement Plan 403(b); (vi) paid time off (17 days per year), paid sick time benefits (12 days per year), paid parental leave (60 days / 12 weeks ), and paid holidays (12 days per year). Details of these benefit plans will be provided upon request. The application window for this position is expected to close on 7/20/2026.

If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify the base hourly rate/salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PBS is an Equal Opportunity Employerin accordance withthe EEOC and the Commonwealth of Virginia.