Donor Data & Insights Lead - Hybrid

Door of Hope; Pasadena (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid PTO

Health Insurance

Dependent premium coverage

Dental & Vision premiums

Therapy Subsidy

Job summary

Door of Hope in Pasadena, California, seeks a Donor Database Manager to steward donor data and drive fundraising strategy. You will translate giving data into actionable insights, guide engagement, and support campaign performance in collaboration with the Chief Development Officer.

The role requires technical expertise with Salesforce, strong analytics, and the ability to communicate findings to non-technical colleagues while improving systems and processes across the Development Team.

Qualifications

• Minimum 5 years of nonprofit development, donor relations, and database management experience.
• Ability to build and interpret complex queries, reports, and dashboards to inform fundraising strategy.
• Strong analytical mindset and ability to translate data into actionable recommendations.
• Excellent written and verbal communication; able to explain data to non-technical colleagues and leadership.

Responsibilities

• Serve as primary Salesforce Administrator, owning database architecture, security administration, and platform optimization.
• Maintain data integrity for all constituent records, including giving history and relationships.
• Design and implement data entry policies, workflows, and best practices for Development Team staff.
• Process monetary donations and manage the full gift acknowledgment cycle, including timely receipts and thank-you letters.
• Manage year-end tax reporting and matching gift processing.
• Oversee donor segmentation for mass mail and email campaigns; create dashboards and reports showing trends.
• Collaborate with Accounting Manager; produce monthly reconciliation reports and year-end financial reporting.
• Translate data analysis into strategic recommendations for donor cultivation and campaign design.
• Identify prospective donors using iWave and other tools; prioritize outreach and major gifts opportunities.
• Generate ad hoc data pulls to support major gifts, grant writing, and board reporting.
• Provide Salesforce training and ongoing support to Development Team.

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Excel

Job description

Door of Hope in Pasadena, California, seeks a Donor Database Manager to steward donor data and drive fundraising strategy. You will translate giving data into actionable insights, guide engagement, and support campaign performance in collaboration with the Chief Development Officer.

The role requires technical expertise with Salesforce, strong analytics, and the ability to communicate findings to non-technical colleagues while improving systems and processes across the Development Team.