Donor Services Specialist — On‑Site CSR

DeKalb Health; Topeka (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Moore RMG in Topeka, KS, is seeking a Customer Service Representative to deliver exceptional donor service across phone, email, text, web chat, and social platforms. This full-time, on-site position supports donor engagement and maintains accurate records with strict privacy and PCI compliance.

You will work in a collaborative contact center environment with ongoing training and real-time support to meet client expectations and deliver high-quality service.

Qualifications

• Provide exceptional donor service across multiple channels including phone, email, text, web chat, and social media.
• Process donor transactions and maintain accurate donor records.
• Handle confidential donor information and PCI-compliant payment details.
• Follow client-specific work instructions and scripts.
• Enter donor information accurately with attention to detail.
• Collaborate within a team in a fast-paced environment.
• Maintain confidentiality and proper handling of donor materials.

Responsibilities

• Provide exceptional donor service across multiple channels.
• Process donor transactions and maintain donor records.
• Maintain confidentiality and PCI compliance.
• Follow client instructions and service guidelines.
• Enter donor data accurately and efficiently.
• Collaborate across clients and service channels.
• Meet quality, productivity, accuracy, and service level expectations.
• Support operational tasks such as direct mail processing and donor research.

Skills

Customer service

Multitasking

Data entry

Communication

Attention to detail

Teamwork

Problem solving

Confidentiality

Learning systems

Education

High school diploma or GED preferred

Tools

CRM software

Job description

Moore RMG in Topeka, KS, is seeking a Customer Service Representative to deliver exceptional donor service across phone, email, text, web chat, and social platforms. This full-time, on-site position supports donor engagement and maintains accurate records with strict privacy and PCI compliance.

You will work in a collaborative contact center environment with ongoing training and real-time support to meet client expectations and deliver high-quality service.