Donor Care Specialist: Multichannel CSR (Onsite)

DeKalb Health; Tulsa (OK); On-site; USD 26,100 - 31,900; Full time

Benefits offered by this job

Healthcare benefits

Paid holidays

Paid time off

Job summary

Moore RMG is seeking a Customer Service Representative (CSR) to deliver exceptional donor service across phone, email, text, web chat, and social media for nonprofit clients. You will process transactions, maintain donor records, and handle confidential information following PCI standards.

This full-time, on-site role in Tulsa emphasizes accuracy, compliance, and teamwork, with ongoing training and performance coaching.

Qualifications

• High school diploma or GED preferred.
• Previous customer service, contact center, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• Ability to accurately enter and manage data.
• Comfortable learning multiple computer systems and software applications.

Responsibilities

• Provide exceptional donor service across phone, email, text messaging, web chat, and social media platforms.
• Process donor transactions and maintain accurate donor records using company systems.
• Handle confidential donor information and payment details while following security and PCI compliance standards.
• Follow client-specific work instructions, scripts, and service guidelines to ensure consistent, high-quality service.
• Accurately collect, verify, and enter donor information with a high level of attention to detail.
• Navigate multiple systems and resources while assisting donors efficiently.
• Participate in onboarding, ongoing training, and cross-training across clients and service channels.
• Apply coaching and feedback to continuously improve performance and service quality.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Data entry

Confidentiality

Team collaboration

Education

High school diploma or GED

Job description

Moore RMG is seeking a Customer Service Representative (CSR) to deliver exceptional donor service across phone, email, text, web chat, and social media for nonprofit clients. You will process transactions, maintain donor records, and handle confidential information following PCI standards.

This full-time, on-site role in Tulsa emphasizes accuracy, compliance, and teamwork, with ongoing training and performance coaching.