Donor Care Specialist - Multi-Channel Support

OneBlood; United States, Northern America, Americas; On-site; USD 32,000 - 42,000; Full time

Job summary

OneBlood in Kentucky seeks a friendly customer service associate to assist donors via phone, email, live chat or text, handling inquiries and updating donor records. You will support the front desk, manage mail, assist with projects, and collaborate with management to ensure donor satisfaction and timely processing of requests.

This role requires excellent communication, empathy, and strong organizational skills to thrive in a donor-centric environment and meet daily goals.

Qualifications

• High school diploma or equivalent and 1–2 years of office experience.
• Ability to communicate effectively in writing and verbally.
• Strong phone skills with a focus on donor satisfaction.
• Ability to multi-task and stay organized to meet deadlines.

Responsibilities

• Resolves customer service inquiries via phone, email, live chat or text.
• Provides timely assistance and aims to satisfy the donor and business needs.
• Assists with front desk duties during lunch/vacation coverage.
• Rotates mailroom duties and ensures mail is sorted and routed promptly.
• Supports management projects as needed.
• Contacts Telerecruitment campaigns to schedule donor appointments.
• Tracks rewards or movie ticket distributions to donors.

Skills

Phone skills

Empathy

Multi-tasking

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

OneBlood in Kentucky seeks a friendly customer service associate to assist donors via phone, email, live chat or text, handling inquiries and updating donor records. You will support the front desk, manage mail, assist with projects, and collaborate with management to ensure donor satisfaction and timely processing of requests.

This role requires excellent communication, empathy, and strong organizational skills to thrive in a donor-centric environment and meet daily goals.