Donor Care Phlebotomist - Automation & Collection

Waukesha State Bank; Waukesha (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Waukesha State Bank is seeking a donor center professional to perform donor screening (collect histories), mini-physical, and phlebotomy, delivering service-focused care and a positive donor experience.

Respond to inquiries and complaints with timely, complete responses; assist with automation (Trima, Alyx); maintain records, rebook future donations, and uphold regulatory compliance while supporting a collaborative team environment.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Less than 1 year job-related experience; 1-3 years preferred in people-facing roles.
• Knowledge: SOPs, safety rules, and standard operating procedures.
• Abilities: Read/interpret documents, basic mathematical aptitude, strong attention to detail.
• Skills: Provide consistently positive donor experiences and effective teamwork.
• Other: Ability to work evenings, weekends, and holidays; learn computer applications.

Responsibilities

• Perform donor screening, mini-physical, and phlebotomy with service excellence.
• Respond to donor inquiries, requests, and complaints promptly and professionally.
• Operate automation systems (Trima and Alyx) and monitor reactions.
• Maintain donor records, rebook for future donations, and ensure equipment maintenance.
• Uphold regulatory and compliance requirements and contribute to a positive team culture.

Skills

Customer service

Communication skills

Attention to detail

Mathematical aptitude

Team collaboration

Time management

Education

High School Diploma or GED

Tools

Trima

Alyx

Lancet Sphygmomanometer

Hemoglobin analyzer

Job description

Waukesha State Bank is seeking a donor center professional to perform donor screening (collect histories), mini-physical, and phlebotomy, delivering service-focused care and a positive donor experience.

Respond to inquiries and complaints with timely, complete responses; assist with automation (Trima, Alyx); maintain records, rebook future donations, and uphold regulatory compliance while supporting a collaborative team environment.