Phlebotomist

Waukesha State Bank; Waukesha (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Waukesha State Bank is seeking a donor center professional to perform donor screening (collect histories), mini-physical, and phlebotomy, delivering service-focused care and a positive donor experience.

Respond to inquiries and complaints with timely, complete responses; assist with automation (Trima, Alyx); maintain records, rebook future donations, and uphold regulatory compliance while supporting a collaborative team environment.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Less than 1 year job-related experience; 1-3 years preferred in people-facing roles.
• Knowledge: SOPs, safety rules, and standard operating procedures.
• Abilities: Read/interpret documents, basic mathematical aptitude, strong attention to detail.
• Skills: Provide consistently positive donor experiences and effective teamwork.
• Other: Ability to work evenings, weekends, and holidays; learn computer applications.

Responsibilities

• Perform donor screening, mini-physical, and phlebotomy with service excellence.
• Respond to donor inquiries, requests, and complaints promptly and professionally.
• Operate automation systems (Trima and Alyx) and monitor reactions.
• Maintain donor records, rebook for future donations, and ensure equipment maintenance.
• Uphold regulatory and compliance requirements and contribute to a positive team culture.

Skills

Customer service

Communication skills

Attention to detail

Mathematical aptitude

Team collaboration

Time management

Education

High School Diploma or GED

Tools

Trima

Alyx

Lancet Sphygmomanometer

Hemoglobin analyzer

Job description

JOB REQUIREMENTS: Responsibilities Performs donor screening (collects)
donor histories), mini-physical, and phlebotomy. Treats donors with
customer service excellence, presenting a positive image. Responds to
customer inquiries, requests and complaints with a timely and complete
response and escalates to leader when appropriate. Provides a
service-centric donor experience by interacting with donors
respectfully, compassionately, and professionally. May conduct
automation (Alyx and/or Trima), including recognizing and responding to
automation reactions. Recruits and converts donors for automation.
Contributes to and upholds a positive team culture and employee
experience by fostering teamwork, collaborating effectively, maintaining
an encouraging environment, and by supporting coworkers through kind and
respectful behaviors. Maintains product integrity and ensures proper
identification of all donors, performs routine maintenance on equipment,
and completes department records as needed. Observes donors for
reactions, provides reaction care and assists other staff in handling
reactions if needed. Rebooks donors for future donation appointments.
May be subject to additional background checks as required by sponsor if
asked to assist a mobile Performs other duties as required or assigned
which are reasonably within the scope of the duties in this job
classification Understands and performs in accordance with all
applicable regulatory and compliance requirements Complies with all
Standard Operating Policies And Procedures Qualifications Education High
School Diploma or GED required Experience Less than 1 year job-related
Experience. Preferred 1-3 Years Relevant People Facing Experience
preferred Knowledge, Skills and Abilities Knowledge of standardized work
routines and methods, general facts and information and/or the use of
simple equipment, machines and materials. Knowledge is usually acquired
through training on the job. required Ability to read and interpret
documents such as Standard Operating Procedures, safety rules, operating
And Maintenance Instructions, And Other Department Manuals. Required
Must have basic mathematical aptitude and strong attention to detail.
required Ability to apply judgment to written or oral instructions.
required Ability to organize work to provide productive workflow.
Required Ability To Provide a Consistently Positive Donor Experience
through professional, empathetic donor-centric service. required
Ability/desire to contribute to and uphold a positive team culture
through respectful communication, behaviors, and collaboration. required
Flexibility to work independently, with a team, and adaptability to
changing organizational and donor needs. required Strong communication
skills, including the ability to respectfully provide and receive
feedback to/from peers/donors/leadership. required Ability to work
evening, weekend, and holiday hours. required Ability to learn/utilize
all computer applications as required to perform duties. required Tools
and Technology Personal Computer (desktop, laptop, tablet). required
General office equipment (computer, printer, fax, copy machine).
required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
Screening equipment including: Lancet Sphygmomanometer (BP cuff)
Temperature probe Hemoglobin analyzer required Phlebotomy collection
equipment that may include blood mixer, Trima, Alyx required *****