Donations Coordinator, ReStore — Build Homes & Hope

Cape Fear Habitat; Wilmington (NC); On-site; USD 22,000 - 31,000; Part time

Job summary

Cape Fear Habitat for Humanity is seeking a part-time ReStore Donations Coordinator to connect community donations with our mission of building homes, communities, and hope.

You’ll be one of the first contacts for donors, coordinating pickups and deliveries across New Hanover and Pender counties, while delivering friendly service and accurate scheduling. A background in customer service is valued, with proficiency in Microsoft Office and the ability to learn new software.

Qualifications

• Proven customer service skills and ability to coordinate details.
• Strong written and verbal communication required.
• High school diploma or equivalent required.

Responsibilities

• Coordinate the intake, processing, and scheduling of donation pickups and deliveries for Cape Fear Habitat ReStore locations
• Speak with donors to gather information, answer questions, and provide attentive customer service
• Build and maintain positive relationships with donors
• Exercise sound judgment when determining whether donated items can be accepted
• Record donor information using ThriftCart
• Use NexTraq GPS software to build efficient truck routes and help reduce transportation costs
• Communicate with drivers, supervisors, and other ReStore team members about donation schedules
• Guide and supervise volunteers who assist with donation scheduling
• Help ensure donors and buyers receive timely, professional, and efficient service

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Organized

Microsoft Office

Education

High school diploma or equivalent

Tools

ThriftCart

NexTraq GPS

Microsoft Office

Job description

Cape Fear Habitat for Humanity is seeking a part-time ReStore Donations Coordinator to connect community donations with our mission of building homes, communities, and hope.

You’ll be one of the first contacts for donors, coordinating pickups and deliveries across New Hanover and Pender counties, while delivering friendly service and accurate scheduling. A background in customer service is valued, with proficiency in Microsoft Office and the ability to learn new software.