Donations Center Attendant (Forklift Licensed)

Northwest x Southern Hospitality; Lambertville (MI); On-site; USD 16,000 - 23,000; Part time

Job summary

Northwest x Southern Hospitality is seeking a Donation Center Associate to support donors and manage donated items in a busy Goodwill environment. You will greet donors, assist with unloading, determine acceptability of items, and help process donations while maintaining a clean, organized area.

You may operate a forklift, tag items, and assist with loading/unloading trucks. The role emphasizes safety, customer service, and teamwork within store operations.

Qualifications

• High school diploma or GED preferred.
• Must be able to work weekdays, evenings, and weekends, which can change seasonally.
• Be able to be licensed to operate a forklift and able to operate manual lifts.

Responsibilities

• Greets donors.
• Assists in unloading donations from donors' vehicles.
• Determines if donations are acceptable.
• Presorts and cleans some donations as directed by supervision.
• Keeps area neat and clean.
• Tracks number of donors daily.
• Thanks donor for his/her donation and provides signed and dated receipt when requested.
• May be required to assist in loading and unloading the Goodwill truck.
• Operates tagger.
• Operates hand jack to move product to processing areas.
• CARF: Ensure documentation and compliance with CARF standards.
• Safety: Maintain applicable safety standards, rules, and regulations in areas of responsibility
• Outcome Driven: Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
• Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
• Accountability: Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
• Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
• Strategic Visioning: Commitment to innovation, continuous learning, and leading change in creating community value.
• Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude.
• Carries out additional duties assigned by store management.
• Maintains safety standards within areas of responsibility.
• Promotes and demonstrates cooperation and teamwork.

Skills

Forklift license

Manual lift operation

Flexibility

Education

High school diploma or GED

Job description

Northwest x Southern Hospitality is seeking a Donation Center Associate to support donors and manage donated items in a busy Goodwill environment. You will greet donors, assist with unloading, determine acceptability of items, and help process donations while maintaining a clean, organized area.

You may operate a forklift, tag items, and assist with loading/unloading trucks. The role emphasizes safety, customer service, and teamwork within store operations.