Donation Attendant

Goodwill Northern Michigan; Gaylord (MI); On-site; USD 25,000 - 34,000; Full time

Job summary

Goodwill Industries of Northern Michigan is seeking a Donation Attendant to provide excellent customer service to donors, unload donated items, and maintain an organized donation door area. The role includes operating a forklift and related equipment, setting up and breaking down pallets, and upholding safety policies in a dynamic, multi-donor environment.

Full-time and part-time positions are available, with duties spanning donation processing, donor interaction, and maintaining a safe, clean

Qualifications

• Self-motivated and able to work independently.
• Strong customer service mindset and professional behavior.
• Flexibility to handle multi-task duties in a donation center.

Responsibilities

• Greet donors at donation door and unload donated goods.
• Operate forklift, pallet jack, compactor as trained.
• Set up and take down gaylord/pallets and safely manage overhead doors.
• Support mission and safety policies in daily work.
• Maintain clean, safe work areas and assist multiple donors.

Skills

Self-motivated

Ability to work independently

Customer service

Education

Some high school

Tools

Forklift operation

Trash compactor

Job description

Description

Position Summary:
The Donation Attendant provides donors with exceptional customer service while helping them deliver donated items. Promotes Goodwill Northern Michigan, and donor loyalty. Maintains organization of donation door area and upkeep of salvage.
Full Time and Part Time positions are available.

Essential Functions

• Greets donors at donation door and unloads donated goods from vehicle.
• Operate forklift, pallet jack, compactor.
• Set up and take down gaylord/pallets.
• Safely operate overhead doors.

Primary Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all Goodwill safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
• Greet donors at their vehicle in the donation drive up.
• Maintain excellent customer relations at all times.
• Unload donated goods from donor’s vehicles.
• Handle donations in an appropriate and safe manner.
• Handle multiple donors at the same time.
• Offer donors donation vouchers.
• Thank donors for donating to GINMI.
• Assist in processing donated goods as needed, sort goods as required.
• Assist in maintaining essential supplies and equipment to production stations.
• Maintain a clean and safe work area at all times.
• Work independently, remain focused and follow through, as well as work as part of a team.
• Ability to be flexible in a multi-duty environment.
• Assist as needed in transporting large items to and from the sales floor.
• Other duties as assigned by manager.

Requirements

• Some high school preferred.
• Ability to be trained to operate forklift and trash compactor is required.

Knowledge, Skills And Abilities

• Self-motivated.
• Ability to work independently.

Physical Requirements

• Standing, lifting, carrying, pushing, pulling, bending, kneeling, reaching, walking, hearing, seeing, twisting and turning.
• Use of pallet jack.
• Medium lifting-exerting 20-50 pounds.
• Occasionally heavy lifting – exerting 50-100 pounds of force.
• Work environment involves a combination of indoors and outdoors.
• Work environment can sometimes be hectic with occasional high stress.

The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Northern Michigan management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.