Donations Associate - Part Time

Community Aid Inc; Hanover (York County); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Pay increases after 90 days

Job summary

CommunityAid Inc is seeking a part-time Donations Associate in Hanover, PA 17331. The role involves welcoming donors, sorting donations, and maintaining a clean donation area while following safety standards.

You will assist with pricing, production tasks, and accurate tracking of donated goods using an electronic tablet. Qualifications include a High School diploma or equivalent and 16+ years (18+ for higher levels).

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 for Level 1; 18 for Levels 2 and 3.
• Scheduling flexibility and evenings/weekends.
• Proficient in reading, writing, and speaking English.
• Adherence to consistent attendance and weekly hours.

Responsibilities

• Greet donors professionally and provide a positive donation experience.
• Sort donations by department and identify unsellable items.
• Track donation movement using electronic tablets.
• Assist with production needs such as pricing furniture and clothing sorting.
• Follow safety guidelines, use PPE, and operate pallets, dollies, and related equipment.
• Participate in daily huddles and communicate donation volume.

Skills

Strong communication

Attention to detail

Multitasking

Reliability

Teamwork

Education

High School diploma or equivalent

Job description

Job Details: Location: Hanover, PA 17331; Position Type: Part Time; Education Level: High School; Salary Range: $15.25 - $19.00 hourly; Travel Percentage: None; Job Shift: Any; Job Category: Warehouse.

COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES

• Starting Pay: Donations Associate – Level 1 begins at $15.25/hour
• Donations Associate – Level 2 begins at $16.75/hour
• Donations Associate – Level 3 begins at $18.00/hour
• All levels eligible for a $0.50 increase after 90 days of employment.

Purpose of the Role

The Donation Associate is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful Donation Associates operate quickly and efficiently in demanding and fast‑paced environments. They maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.

Key Responsibilities

Customer Service

• Greet all donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines, review donated goods for poor quality, damage, or restrictions, and have the ability to turn away and explain why certain items cannot be accepted in a way consistent with CommunityAid’s core behaviors.
• Patiently and courteously answer basic donation questions while keeping donation flow moving.
• Perform basic partner donation tracking on an electronic tablet.

Organizing & Tracking Donations

• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before they are sent to production or back stock.
• Prevent bottlenecks or congestion at the donation door; keep incoming donation carts, bins, or large items organized for safety.
• Keep and maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.
• Accurately track product transferring from donation door to production, sorting stations, or backstock with an electronic tablet.

Production

• Assist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, and learning other production areas for sorting.

Safety

• Emphasize safety and organization in high‑demand environments.
• Required to learn and use proper safety equipment during everyday tasks (puncture‑resistant gloves and safety blades).
• Use manual pallet jacks, hand trucks, and dollies.
• Learn and understand basic safety requirements for heavy machines located at the donation door and warehouse; includes forklifts, baler, electric pallet jacks, walking stackers, and compactors (training and certification required).
• Learn and understand safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks

• Participate in daily huddles and shift handoffs.
• Maintain working knowledge of CommunityAid sales and marketing efforts, including current store needs.
• Communicate donation volume and issues to the Donations Supervisor.
• Perform additional responsibilities as needed to support departmental and store goals.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors.
• Embrace and support CommunityAid’s Mission.
• Good verbal communication abilities with an emphasis on clarity and listening.
• Critical thinking and problem solving.
• Ability to follow standardized work processes and quality guidelines.
• Strong attention to detail when reviewing, sorting, and pricing product.
• Ability to lift, move, and process merchandise of varying weights.
• Reliability, consistency, and the ability to work independently or with minimal supervision.
• Ability to multi‑task and thrive in a fast‑paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 years for Level 1; minimum age 18 years for Levels 2 and 3.
• Scheduling flexibility and evenings and weekend availability.
• Proficient in reading, writing, and speaking English.
• Able to adhere to consistent attendance and weekly working hours expectations.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 75 pounds.
• Ability to stand for extended periods of time.
• Ability to work extended periods of time wearing mask or respirator and other PPE.