Donations Associate - Full Time

Community Aid Inc; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Pay Level1: $15.25/hour

Pay Level2: $16.75/hour

Pay Level3: $18.00/hour

A $0.50 increase after 90 days of work

Job summary

CommunityAid in Mechanicsburg, PA is seeking a Donation Associate to greet donors, sort items, and keep the donation area clean and safe while following guidelines. You’ll move donations using pallet jacks and dollies, help with furniture and clothing production, track items on an electronic tablet, and participate in daily huddles and shift handoffs as part of a fast-paced team.

Flexible scheduling with evenings and weekends is expected; high school or equivalent education is preferred, and all

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 for Level1; 18 for Levels2 and3.
• Evenings and weekend availability required.
• Proficient in reading, writing, and speaking English.
• Adhere to consistent attendance and weekly hours.

Responsibilities

• Greet donors in a friendly and professional manner.
• Sort and organize donations by department quickly and accurately.
• Review donated goods for quality and adherence to guidelines.
• Track donations and movement using an electronic tablet.
• Assist in production areas for furniture and clothing as needed.
• Maintain safety standards and use required PPE.

Skills

Customer service

English proficiency

Attention to detail

Safety awareness

Multi-tasking

Education

High School diploma or equivalent

Tools

Pallet jacks

Dollies / Hand trucks

Forklift operation training

Job description

Job Location: Mechanicsburg, PA 17050. Position Type: Full Time. Education Level: High School. Salary: $15.25 - $19.00 hourly. Shift: Any. Job Category: Warehouse.

Company Incentive Program for All Employees

Pay Level1: $15.25/hour. Pay Level2: $16.75/hour. Pay Level3: $18.00/hour.
All levels eligible for a $0.50 increase after 90 days of employment.

Purpose of the Role

The Donation Associate is responsible for providing great customer service, receiving and sorting donations, maintaining a clean area, following safety standards, and tracking the movement of donated goods. They operate quickly and efficiently in a demanding, fast‑paced environment.

Job Levels

• Level1: Use manual machinery (pallet jacks, dollies, hand trucks). No electronic or heavy machinery.
• Level2: Learn and use all manual machinery and certified in some heavy machinery such as balers and compactors.
• Level3: Learn and use all manual machinery and certified in all heavy machinery such as balers, compactors, electric pallet jacks, walking stackers, and forklifts.

Key Responsibilities

Customer Service

• Greet all donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines and review donated goods for quality, damage, or restrictions.
• Turn away and explain why certain items cannot be accepted in a consistent manner.
• Answer basic donation questions while keeping the flow moving.
• Perform basic partner donation tracking on an electronic tablet.

Organizing and Tracking Donations

• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before they reach production or backstock.
• Prevent bottlenecks or congestion at the donation door.
• Keep the environment clean by managing trash and organizing cardboard.
• Accurately track products moving from donation door to production, sorting stations, or backstock with an electronic tablet.

Production

• Assist with production needs such as disinfection and pricing of furniture.
• Assist with clothing production dumping and learn other production areas for sorting.

Safety

• Emphasize safety and organization in high‑demand environments.
• Use proper safety equipment during everyday tasks (puncture‑resistant gloves and safety blades).
• Use manual pallet jacks, hand trucks, and dollies.
• Learn and understand basic safety requirements for heavy machines located at the donation door and warehouse, including forklifts, balers, electric pallet jacks, walking stackers, and compactors (training and certification required).
• Learn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks

• Participate in daily huddles and shift handoffs.
• Maintain a working knowledge of CommunityAid sales and marketing efforts.
• Communicate donation volume and issues to the Donations Supervisor.
• Perform additional responsibilities as needed to support departmental and store goals.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors.
• Embrace and support CommunityAid’s Mission.
• Good verbal communication with an emphasis on clarity and listening.
• Critical thinking and problem solving.
• Follow standardized work processes and quality guidelines.
• Strong attention to detail when reviewing, sorting, and pricing product.
• Lift, move, and process merchandise of varying weights.
• Reliability, consistency, and ability to work independently or with minimal supervision.
• Multi-task and thrive in a fast‑paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 years for Level1; 18 years for Levels2 and3.
• Scheduling flexibility with evenings and weekend availability.
• Proficient in reading, writing, and speaking English.
• Adhere to consistent attendance and weekly working hours expectations.

Physical Requirements

• Lift and carry up to 50 pounds.
• Push and pull up to 75 pounds.
• Stand for extended periods of time.
• Work extended periods wearing mask or respirator and other PPE.