Donations Associate - Full Time

Community Aid Inc; Hanover (York County); On-site; USD 2,101,000 - 2,617,000; Full time

Job summary

CommunityAid Inc in Hanover, PA is seeking a Donations Associate to greet donors, receive donations, and sort goods in a fast-paced environment. The role emphasizes safety, accuracy, and customer service while maintaining an organized donation area.

Responsibilities include following donation guidelines, using an electronic tablet for basic tracking, sorting items by department, and assisting with production tasks such as disinfection and pricing.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 for Level 1; minimum age 18 for Levels 2 & 3.
• Scheduling flexibility; evenings and weekends.
• Proficient in reading, writing, and speaking English.
• Able to adhere to consistent attendance and weekly working hours.

Responsibilities

• Greet donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines, reviewing donated goods for quality and unsellable items.
• Answer basic donation questions courteously while keeping flow moving.
• Perform basic partner donation tracking on an electronic tablet.
• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before production or back stock.
• Maintain safety and organization at the donation door and in storage areas.
• Assist with production needs such as disinfection and pricing of furniture and clothing.

Skills

Verbal communication

Critical thinking

Attention to detail

Reliability

Multitasking

Education

High School diploma or equivalent

Job description

Job Details

Location: Hanover, PA 17331
Position Type: Full Time
Education Level: High School
Salary Range: $15.25 - $19.00 per hour
Travel Percentage: None
Shift: Any

Salary & Incentive Program

Donations Associate – Level 1 begins at $15.25/hour*
Donations Associate – Level 2 begins at $16.75/hour*
Donations Associate – Level 3 begins at $18.00/hour*
*ALL LEVELS ARE ELIGIBLE FOR A $0.50 INCREASE AFTER 90 DAYS OF EMPLOYMENT.

Purpose of the Role

The Donation Associate is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. They must operate quickly and efficiently in demanding, fast paced environments, maintain a clean and organized donation area, follow safety standards, and properly track the movement of donated goods.

Key Responsibilities

• Greet donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines, reviewing donated goods for poor quality, damage, or restrictions and teach donors what cannot be accepted.
• Answer basic donation questions courteously while keeping flow moving.
• Perform basic partner donation tracking on an electronic tablet.
• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before they are sent to production or back stock.
• Prevent bottlenecks or congestion at the donation door, keeping carts, bins, and large items organized for safety.
• Maintain a clean environment by managing trash appropriately, breaking down cardboard.
• Accurately track product moving from donation door to production, sorting stations, or backstock using an electronic tablet.
• Assist with production needs such as disinfection and pricing of furniture, clothing dumping, and learning other production areas for sorting.
• Emphasize safety and organization in high demand environments.
• Use proper safety equipment during everyday tasks (puncture resistant gloves and safety blades).
• Operate manual pallet jacks, hand trucks, and dollies; learn safety requirements for heavy machines at the donation door and warehouse (forklifts, baler, electric pallet jacks, walking stackers, and compactors – training required for Level 2 & 3).
• Learn safety requirements for disinfection (Steri Fab) and PPE.
• Participate in daily huddles and shift handoffs.
• Maintain knowledge of CommunityAid sales and marketing efforts, including current store needs.
• Communicate donation volume and issues to the Donations Supervisor.
• Perform additional responsibilities as needed to support departmental and store goals.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors.
• Support CommunityAid’s Mission.
• Good verbal communication skills with emphasis on clarity and listening.
• Critical thinking and problem solving.
• Ability to follow standardized work processes and quality guidelines.
• Strong attention to detail when reviewing, sorting, and pricing product.
• Ability to lift, move, and process merchandise of varying weights.
• Reliability, consistency, and ability to work independently or with minimal supervision.
• Ability to multitask and thrive in a fast paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 for Level 1; Minimum age 18 for Levels 2 & 3.
• Scheduling flexibility; availability for evenings and weekends.
• Proficient in reading, writing, and speaking English.
• Able to adhere to consistent attendance and weekly working hours expectations.

Physical Requirements

• Lift and carry up to 50 pounds.
• Push and pull up to 75 pounds.
• Stand for extended periods of time.
• Work extended periods wearing a mask or respirator and other PPE.