Donations Associate - Full Time

Community Aid Inc; York (York County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Company incentive program

Job summary

CommunityAid Inc. is seeking a Donations Associate to welcome donors, process incoming goods, and sort items for resale. The role requires adherence to safety standards, accurate tracking on tablets, and friendly customer service in a busy warehouse.

Starting pay ranges from $15.25 to $19.00 per hour with a later $0.50 increase after 90 days. Levels 1–3 introduce progressive responsibilities and training on equipment and safety protocols.

Qualifications

• Excellent customer service during donation intake and checkout processes.
• Clear verbal communication and listening to donors and staff.
• Ability to think critically and solve problems in a fast-paced warehouse.
• Demonstrates reliability and attention to detail in sorting and pricing donations.

Responsibilities

• Greet donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Review donated goods for quality and acceptability per guidelines.
• Answer basic donation questions and keep donation flow moving.
• Track donation movements on an electronic tablet and sort by department.

Skills

Customer service

Verbal communication

Critical thinking

Problem solving

Multi-tasking

Education

High School diploma or equivalent

Tools

Manual pallet jacks

Dollies

Hand trucks

Job description

Job Details

Job Location: York - York, PA 17403
Position Type: Full Time
Education Level: High School
Salary Range: $15.25 - $19.00 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Warehouse

COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

Starting Pay

• Donations Associate – Level 1 begins at $15.25/hour*
• Donations Associate – Level 2 begins at $16.75/hour*
• Donations Associate – Level 3 begins at $18.00/hour*

*ALL LEVELS ARE ELIGIBLE FOR A $0.50 INCREASE AFTER 90 DAYS OF EMPLOYMENT.

Purpose of the Role

The Donation Associate is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful Donation Associates operate quickly and efficiently in demanding and fast-paced environments. Donation Associates are required to maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.

Role Levels

Donation Associate – LEVEL 1 is required to use manual machinery such as manual pallet jacks, dollies, and hand trucks. Level 1 does not operate any electronic or heavy machinery such as balers, compactors, or forklifts/electric pallet jacks.

Donation Associate – LEVEL 2 is required to learn and use all manual machinery such as manual pallet jacks, dollies, and hand trucks, and be certified in some heavy machinery such as balers and compactors.

Donation Associate – LEVEL 3 is required to learn and use all manual machinery such as manual pallet jacks, dollies, and hand trucks and be certified in all heavy machinery such as balers, compactors, electric pallet jacks, walking stackers and forklifts.

Key Responsibilities

Customer Service

• Greet all donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines. Review donated goods for poor quality, damage, and/or restrictions and have the ability to turn away and explain why we cannot accept certain items in a way that is consistent with CommunityAid’s core behaviors.
• Patiently and courteously answer basic donation questions while keeping donation flow moving.
• Perform basic partner donation tracking on an electronic tablet.

Organizing and Tracking Donations

• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before they are sent to production or back stock.
• Prevent any bottlenecks or congestion at the donation door. Keeping incoming donation carts, bins, or large items organized for safety.
• Keep and maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.
• Accurately track product that is moving from donation door to production, sorting stations, or backstock with an electronic tablet.

Production

• Assist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, as well as ability to learn other production areas for sorting.

Safety

• Emphasize safety and organization in high demand environments.
• Required to learn and use proper safety equipment during everyday tasks (puncture resistance gloves and safety blades).
• Ability to use manual pallet jacks, hand trucks, and dollies.
• For the purpose of safety and awareness, learn and understand the basic safety requirements for heavy machines located at the donation door and warehouse. This includes forklifts, baler, electric pallet jacks, walking stackers, and compactors. (These machines require further training and certification before an employee is authorized to use them and are not a requirement of the Donation Door Associate – Level 1 job.)
• Learn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks

• Participate in daily huddles and shift handoffs
• Maintain a working knowledge of CommunityAid sales and marketing efforts, including current store needs.
• Communicate donation volume and issues to the Donations Supervisor
• Performs additional responsibilities as needed to support departmental and store goals.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Good verbal communication abilities with an emphasis on clarity and listening
• Critical thinking and problem solving
• Ability to follow standardized work processes and quality guidelines
• Strong attention to detail when reviewing, sorting, and pricing product
• Ability to lift, move, and process merchandise of varying weights
• Reliability, consistency, and the ability to work independently or with minimal supervision
• Ability to multi-task and thrive in a fast-paced environment

Qualifications

• High School diploma or equivalent preferred
• Minimum age 16 years of age required for level 1. Minimum age 18 years of age required for levels 2 & 3
• Scheduling flexibility and evenings and weekend availability
• Proficient in reading, writing, and speaking English
• Able to adhere to consistent attendance and weekly working hours expectations

Physical Requirements

• Ability to lift and carry up to 50 pounds
• Ability to push and pull up to 75 pounds
• Ability to stand for extended periods of time
• Ability to work extended periods of time wearing mask or respirator and other PPE