Donations Associate - Part Time

Community Aid Inc; York (York County); On-site; USD 21,000 - 26,000; Part time

Job summary

CommunityAid is seeking a part-time Donation Associate at our York, PA location. You will greet donors, receive donations, sort items, and keep the donation area clean while following safety rules.

Starting pay ranges from $15.25 to $18.00 per hour with a $0.50 raise after 90 days for all levels. You will perform customer service tasks, track donations on an electronic tablet, assist with production activities like pricing furniture, and help maintain orderly shelves.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 for Level1; 18 for Levels2 & 3.
• Scheduling flexibility including evenings and weekends.
• Proficient in reading, writing, and speaking English.
• Able to lift up to 50 pounds and push/pull up to 75 pounds.

Responsibilities

• Greet donors and provide a positive donation experience.
• Sort donations by department and identify unsellable items.
• Assist with production tasks such as disinfection and pricing.
• Follow safety protocols and use PPE and safe equipment.
• Attend daily huddles and communicate donation volume.

Skills

Customer service

Communication

Problem solving

Attention to detail

Reliability

Education

High School diploma or equivalent

Tools

Electronic tablet

Job description

Job Location: York, PA 17403
Position Type: Part Time
Education Level: High School
Salary Range: $15.25 - $19.00 per hour
Travel Percentage: None
Job Shift: Any
Job Category: Warehouse

Company Incentive Program for All Employees

Starting Pay

• Donation Associate – Level 1: $15.25 per hour*
• Donation Associate – Level 2: $16.75 per hour*
• Donation Associate – Level 3: $18.00 per hour*

*All levels are eligible for a $0.50 increase after 90 days of employment.

Purpose of the Role

The Donation Associate is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful Donation Associates operate quickly and efficiently in demanding and fast‑paced environments. Donation Associates are required to maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.

Key Responsibilities

Customer Service

• Greet all donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines. Review donated goods for poor quality, damage, and/or restrictions and have the ability to turn away and explain why we cannot accept certain items in a way that is consistent with CommunityAid’s core behaviors.
• Patiently and courteously answer basic donation questions while keeping donation flow moving.
• Perform basic partner donation tracking on an electronic tablet.

Organizing and Tracking Donations

• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before they are sent to production or back stock.
• Prevent any bottlenecks or congestion at the donation door. Keep incoming donation carts, bins, or large items organized for safety.
• Maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.
• Accurately track product that is moving from donation door to production, sorting stations, or backstock with an electronic tablet.

Production

• Assist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, and the ability to learn other production areas for sorting.

Safety

• Emphasize safety and organization in high demand environments.
• Required to learn and use proper safety equipment during everyday tasks (puncture resistance gloves and safety blades).
• Ability to use manual pallet jacks, hand trucks, and dollies.
• Learn and understand the basic safety requirements for heavy machines located at the donation door and warehouse (forklifts, baler, electric pallet jacks, walking stackers, and compactors). These machines require further training and certification before an employee is authorized to use them and are not a requirement of the Donation Door Associate – Level 1 job.
• Learn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks

• Participate in daily huddles and shift handoffs.
• Maintain a working knowledge of CommunityAid sales and marketing efforts, including current store needs.
• Communicate donation volume and issues to the Donations Supervisor.
• Perform additional responsibilities as needed to support departmental and store goals.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors.
• Embrace and support CommunityAid’s Mission.
• Good verbal communication abilities with an emphasis on clarity and listening.
• Critical thinking and problem solving.
• Ability to follow standardized work processes and quality guidelines.
• Strong attention to detail when reviewing, sorting, and pricing product.
• Ability to lift, move, and process merchandise of varying weights.
• Reliability, consistency, and the ability to work independently or with minimal supervision.
• Ability to multi‑task and thrive in a fast‑paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 years of age required for Level1. Minimum age 18 years of age required for Levels2 & 3.
• Scheduling flexibility and evenings and weekend availability.
• Proficient in reading, writing, and speaking English.
• Able to adhere to consistent attendance and weekly working hours expectations.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 75 pounds.
• Ability to stand for extended periods of time.
• Ability to work extended periods of time wearing mask or respirator and other PPE.