Donations Ambassador

Habitat for Humanity of Wake County; Raleigh (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

A community-focused organization in Raleigh, North Carolina, is looking for a Donations Ambassador to manage the pick-up and transport of donations. The ideal candidate will have excellent driving skills, experience in customer service, and a passion for the mission. This full-time role involves working flexible hours, including evenings and weekends, and requires the ability to drive a 26ft box truck, packing and unpacking items safely, and engaging with the community in a professional manner. Strong organizational skills and teamwork are essential.

Qualifications

• No degree required, but experience preferred in customer service and delivery.
• Excellent driving record with 3 years of driving experience.
• Passionate about the organization's mission and strong communication skills.
• Self-motivated, able to work independently and with teams.
• Proven organizational skills to manage multiple tasks effectively.
• Critical thinking and problem-solving abilities.

Responsibilities

• Pick up merchandise from donors and pack it safely.
• Drive and operate a 26 ft. box truck.
• Document correspondence with donors.
• Load materials to minimize damage while transporting.
• Lead in the proper loading and unloading of donated materials.
• Represent Habitat for Humanity effectively to the community.

Skills

Retail sales experience

Team building skills

Good listening skills

Ability to engage in discussions

Anticipatory abilities

Education

Experience in customer service and delivery

Tools

26 ft. box truck

Forklift

Job description

SUMMARY:

Reporting to the Donations Operations Manager, the Donations Ambassador (DA) is responsible for the pick-up of merchandise from donors, safely packing the merchandise in the ReStore truck and trailer, returning to ReStore and unpacking merchandise.

This is a Full Time Non-Exempt position requiring flexibility to work evening and weekend hours as needed. The DA will likely spend on average at least five days per week, Monday – Saturday (40 hour work week with 8 hours days).

ESSENTIAL FUNCTIONS:

• Ability to drive and operate a manual 26 ft. box truck safely
• Document correspondence with donors
• Load and pack materials to minimize damage
• Screen and examine each donation on site
• Coordinate donation receipts with Donation Procurement Manager
• Lead in proper loading and unloading of donated materials
• Act as a representative of Habitat for Humanity, a community leader

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge and experience in retail sales.
• Team building is a real plus.
• Ability to drive and operate a manual 26 ft. box truck safely;
• Must be a good listener and be able to engage in well-considered discussions
• Must have good anticipatory abilities and personally act on same as need arises

SUPERVISORY CONTROLS:

DA is responsible for planning and carrying out assignments. Problems and deviations in assignments are handled in accordance with established policies and procedures. DA works both independently and in a team environment and is responsible for the quality and technical accuracy of work produced. Formal reviews are held annually by the Donation Operations Manager.

GUIDELINES:

Employee will be guided by Habitat’s mission principles and Habitat Wake’s strategic plan and departmental goals.

COMPLEXITY:

Responsibilities involve a variety of interrelated tasks. Procedures vary based upon management requirements. The DA will need to be able to work with different staff members (volunteers, CS members, visitors, etc…) within the Procurement Department to fulfill varying roles.

SCOPE AND EFFECT:

Errors in work performance may result in delays in recovery of costs or even loss of revenue and may cause serious operational disruptions.

CONTACTS:

DA has frequent contact with other HFHWC staff, clients, stakeholders, vendors, donors, City of Raleigh community service work program, customers, and external private/public entities, the exchange of information and to solve problems and discover opportunities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be seated for long periods of time. The employee frequently is required to stand, walk, bend, stoop, kneel, and carry, as well as pulling and reaching to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.

WORK ENVIRONMENT:

This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks and other material handling equipment. Constant driving from pick up locations to drop off locations is required and outside conditions that can include heat, humidity, and high noise levels.

SUPERVISORY RESPONSIBILITIES:

Will work with Procurement staff member, ReStore staff, volunteers and CS members to ensure that day to day operational duties are completed.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• No degree is required, but experience working in customer service and delivery is preferred;
• Excellent driving record and 3 years driving experience;
• Excellent communication skills with a strong passion for the organization’s mission;
• Self-motivated with the ability to work independently and as part of a team and with great energy and persistence. Experience working with diverse constituencies;
• Proven organizational skills including the ability to manage multiple tasks and projects simultaneously and produce high quality results quickly and on time;
• Critical thinking, problem solving, accuracy and attention to detail;
• Regular attendance is required; and availability to work weekends and evenings.

NOTE:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.

We also require that all staff take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.