Backroom Supervisor

Habitat for Humanity of the Charlotte Region; Cornelius (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

PTO

403(b) with match

Job summary

Habitat for Humanity of the Charlotte Region is seeking a Backroom Supervisor for our ReStore in Cornelius, NC. You will supervise staff and volunteers, oversee donation intake and item ticketing, and ensure safe, efficient merchandise flow from receiving to sales floor.

Responsibilities include cash handling on a rotating basis, end-of-day reporting, and maintaining a positive volunteer experience while upholding Habitat's standards and customer service goals.

Qualifications

• Basic computer skills.
• Basic math or POS experience.
• Strong verbal and written communication skills.
• Management and Customer Service experience.
• Show initiative.

Responsibilities

• Research and ticket donated items and move them to the sales floor in a timely manner.
• Collaborate with store leadership on the priority and placement of incoming donations.
• Coordinate with donation drivers for loading and unloading donations.
• Ensure safe handling of merchandise according to policies and procedures.
• Assist in receiving items and maintain a safe, clean environment for staff, volunteers, and customers.
• Supervise and motivate staff and volunteers; ensure strong customer service.
• Open/close the store and perform cash handling as needed.
• Read, count, and complete end-of-day reports and documentation.
• Maintain a meaningful volunteer experience and represent Habitat positively.

Skills

Computer skills

POS experience

Communication

Management

Customer service

Initiative

Job description

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Backroom Supervisor in our ReStore, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

Essential Functions (other duties as assigned):

• Ensure all items are researched, accurately ticketed and safely moved to the sales floor in a timely manner
• Collaborate with store leadership regarding the priority, timing, and placement of incoming donations/merchandise
• Responsible for working with all donation drivers regarding the loading and offloading placement of donations
• Guarantee safe and prompt handling of merchandise and donations according to processes, policies, and procedures
• Assist in the receiving of items that are dropped off when assistance is needed on the receiving dock
• Provide supervision and a safe and clean environment for employees, volunteers and customers
• Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
• Assist in ensuring that each customer receives outstanding customer service
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers and the public
• Document and conduct Corrective Action as needed
• Key-Carrying Supervisor responsible for independently opening and closing the store, and cash handling procedures
• Ability to read, count, and accurately complete reports and all end-of-day documentation
• Operate a cash register periodically, as needed
• Ensure a meaningful volunteer experience
• Represent Habitat in a positive manner to all donors, customers and others you come in contact with
• Regular and reliable job attendance and adherence to schedule
• Dependable transportation to work
• Maintain a presentable appearance, including ReStore appropriate attire
• Ability to adhere to Habitats Code of Conduct policies and other policies
• Habitat of the Charlotte Region-related tasks as requested by supervisor

Education/Skills:

• Basic computer skills
• Basic math or POS experience
• Strong verbal and written communication skills
• Management and Customer Service experience
• Show initiative

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to perform repetitive movements over long periods of time
• Ability to lift 50lbs. with assistance
• Ability to work flexible schedule, including evenings, Saturdays, and periodic holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to Forklift cab

Internal Interactions:

Habitat Staff

External Interactions:

• Customers
• Volunteers
• Donors
• Homeowners

Level of Authority:

• Requires minimal supervision
• Ability to engage and motivate staff as well as hold team members accountable in conjunction with store management
• Report to the Store Manager

Estimated Time Commitment:

40+ hours/week. Rotating Sunday - Saturday work week. Shifts scheduled based on the needs of the store, between the hours of 8:00 AM and 7:00 PM.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug‑free workplace. A pre‑employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities.

• 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply.

People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.