Donation Support Services Evaluation Coordinator (7p-7a)

Network For Hope; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401K, life and disability insurance

Pet insurance discounts

Wellness programs like Calm

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope in Cincinnati, OH seeks an organized Donation Support Services Evaluation Coordinator (DSSEC) to assess potential donors and coordinate with hospital staff, tissue processors, and partners. The role ensures compliance with regulatory standards and provides expert guidance throughout the donation process.

The DSSEC performs thorough donor evaluations, documents criteria, and maintains strong rapport with tissue teams and staff.

Qualifications

• Strong data entry and typing speed to document donor evaluations accurately.
• Ability to handle multiple tasks and shifting priorities in a donor evaluation workflow.
• Familiarity with medical terminology used in transplantation and organ/tissue donation.

Responsibilities

• Assess potential donors and document eligibility per internal and regulatory standards.
• Coordinate with hospital staff, tissue processors, and partners to relay information.
• Communicate findings to internal and external stakeholders with clarity and timeliness.
• Ensure quality and regulatory documentation is complete and compliant.
• Provide education and training to internal teams and external partners on evaluation procedures.
• Mentor less experienced team members in donor evaluation processes.

Skills

Typing/Data entry

Multi-tasking

Communication

Medical terminology

Education

High School Diploma

Associate’s degree or medical-related certification preferred

Tools

EMR systems

Phone systems

Job description

At Network for Hope (NFH) the Donation Support Services Evaluation Coordinator (DSSEC) plays a critical role in assessing and facilitating the organ, tissue, and eye donation process. This position involves evaluating potential donors, coordinating with internal and external stakeholders, and ensuring compliance with regulatory standards. The coordinator will perform evaluations, providing expert guidance and support throughout the donation process. The DSSEC works closely with hospital staff, tissue processors, and internal staff members.

Key Responsibilities

• Referral Initiation: Serves as a back-up position to the DSS staff to obtain and document patient medical and social information provided by partners.
• Assures pertinent referral/case information is communicated to appropriate internal and external stakeholders.
• Communicates with external partners and provides necessary follow-up.
• Identifies final suitability for tissue donors.
• Provides clinical information to the tissue team or Administrator on-call.
• Is available for call during scheduled shifts as assigned.

Evaluation

• Conducts thorough evaluations of potential tissue donors.
• Documents and evaluates relevant suitability criteria for all potential tissue donors.
• Understands and applies all internal/external policies, procedures and standards relevant to donor suitability.
• Builds positive, productive and professional rapport with tissue processor staff.
• Works with quality and regulatory affairs to ensure documentation standards are met.

Additional Responsibilities

• Provides ongoing education and training to internal teams and external partners on donor evaluation procedures and best practices.
• Assists in the development and updating of standard operating procedures (SOPs) related to donor evaluations.
• Mentors and supports less experienced team members in the evaluation process.
• Participates in quality assurance initiatives to monitor and improve the effectiveness of the donation evaluation process.

Qualifications

• Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.
• Experience: Two or more years' experience working in an OPO or with tissue processing and distribution. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, EMR and extensive medical terminology specific to healthcare.
• Licensure, Certification, and/or Registration: CTBS, Medical Assistant, LPN, or similar preferred.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.