Donation Support Services Coordinator (7am - 7pm)

Network For Hope (NFH); Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Education reimbursement and training

Job summary

Network for Hope (NFH) is seeking a Donation Support Services Coordinator (DSSC) to be the frontline liaison between hospitals, donor families, and clinical partners. You will evaluate referrals, guide the donation process, and coordinate organ, tissue, and eye donation logistics with care and precision.

Ideal candidates bring experience in call centers or healthcare settings, strong communication, and the ability to work overnight shifts, weekends, and holidays as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Associate degree or medical-related certification preferred.
• Experience in call center, EMS dispatch, social work, nursing, or medical assistant roles desirable.
• Proficient typing and data entry; able to multi-task; experience with multi-line phone systems; intermediate medical terminology.

Responsibilities

• Evaluate referrals for potential donors in real time.
• Communicate with donor families through the donation process; obtain consent and ensure accurate documentation.
• Coordinate logistics for organ, tissue, and eye donations.
• Collaborate with clinical teams to support time-sensitive decision-making.
• Communicate with compassion, clarity, and precision.
• Document and track critical information in fast-paced environments.

Skills

Excellent communication

Critical thinking

Detail oriented

Multitasking

Medical knowledge

Education

High School Diploma

Associate degree or medical certification preferred

Job description

At Network for Hope (NFH), we don't just talk about saving lives – we live it every day. As a Donation Support Services Coordinator (DSSC), you’ll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most.

This is more than just a job – it’s a mission.

What You’ll Do

At NFH we are dedicated to maximizing donation outcomes and ensuring that all potential donors and their families are offered the opportunity to give the gift of life with care and compassion. As a DSSC you will serve as the first line of communication between hospitals, donor families, and clinical partners. You’ll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve:

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time‑sensitive decision‑making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast‑paced environments.

What Sets You Apart

• Excellent communication and critical thinking skills.
• Calm, collected, and detail‑oriented – even in fast‑paced moments.
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
• Comfort working overnight shifts, weekends, and holidays as needed.
• A passion for serving others – even during life’s most difficult moments.

Are you ready to make a real difference in the lives of others? Ready to be the voice on the line when it matters most?

Qualifications

Education: High School Diploma, or equivalent required. Associate’s degree, medical‑related certification, or some post‑secondary education strongly preferred.

Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi‑task, experience using multi‑line phone systems, and intermediate medical terminology specific to critical care healthcare.

Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred.

Why Join Us?

As a DSSC you will play a vital role in supporting families during some of their most difficult moments, offering them the opportunity to give the gift of life. Join our dedicated team and help make a lasting impact on the lives of others.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401(k), life and disability insurance, pet insurance discounts, and wellness programs. We also provide education reimbursement, flexible schedules, and on‑the‑job training to support personal and professional growth.

Network for Hope is an Equal Opportunity Employer and a participant of E‑Verify.