Donation Support Services Coordinator (12pm - 12am Weekends)

Network For Hope

Cincinnati (OH)

On-site

USD 42,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Life and disability insurance

Pet insurance discounts

Wellness programs like Calm

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope is a nonprofit organization focused on saving lives through organ, tissue, and eye donation. As a Donation Support Services Coordinator, you will join a 24/7 response team, serving hospitals, donor families, and clinical partners with care and precision.

We emphasize compassionate, accurate communication and efficient coordination of donor referrals, logistics, and documentation to ensure timely organ and tissue recovery and support for families.

Qualifications

High School Diploma or equivalent; associate degree or medical-related certification preferred.
Experience in call center, EMS dispatch, social work, nursing, or medical assistant roles desirable.
Excellent typing and data-entry; able to multitask and use multi-line phone systems.
Intermediate medical terminology for critical care healthcare.
Medical Assistant, LPN, or similar licensure preferred.

Responsibilities

Answer incoming calls from hospitals and healthcare partners with clarity and compassion.
Evaluate referrals for potential donors and guide the donation process with precision.
Coordinate logistics for organ, tissue, and eye donations.
Collaborate with clinical teams to support time-sensitive decision-making.
Document and track critical information in fast-paced environments.

Skills

Excellent communication

Critical thinking

Detail oriented

Medical terminology

Overnight shifts

Compassionate care

Education

High School Diploma

Associates degree or medical-related certification preferred

Job description

At Network for Hope (NFH), we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most.

This is more than just a job - it's a mission.

Full-Time Weekend Schedule

Training: Monday–Friday, 9:00am–5:00pm for approximately 3 weeks
Regular Schedule: Friday, Saturday, and Sunday, 12:00pm–12:00am

What You'll Do

At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve:

Evaluating referrals for potential donors in real time.
Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
Coordinating logistics for organ, tissue, and eye donations.
Collaborating with clinical teams to support time-sensitive decision-making.
Communicating with compassion, clarity, and precision.
Documenting and tracking critical information in fast-paced environments.

What Sets You Apart

Excellent communication and critical thinking skills.
Calm, collected, and detail-oriented-even in fast-paced moments.
Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
Comfort working overnight shifts, weekends, and holidays as needed.
A passion for serving others - even during life's most difficult moments.

Qualifications

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.

Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred.

Why Join Us?

At Network for Hope, we recognize the importance of compassion in every aspect of our work. As a DSSC, you will play a vital role in supporting families during some of their most difficult moments, offering them the opportunity to give the gift of life. Join our dedicated team and help make a lasting impact on the lives of others.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including: