Donation Specialist

Goodwill Northern New England; Amherst (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, and Dental benefits

Generous PTO plan

Paid Short- and Long-Term Disability

403(b) retirement plan with employer match

50% employee discount at Goodwill stores

Job training with growth potential

Job summary

Goodwill Northern New England is seeking a Donation Specialist to provide excellent customer service while efficiently managing donations. Responsibilities include inspecting, sorting, and processing donations, ensuring a positive experience for donors. Candidates should possess strong mathematical and literacy skills, have a flexible schedule, and pass a criminal background check. Preferred qualifications include experience in light manufacturing or warehouse work. Goodwill offers medical, dental, generous PTO, a 403(b) retirement plan, employee discounts, and valuable job training.

Qualifications

• Solid grasp of math and reading abilities.
• Ability to work varying hours, including evenings, weekends, and holidays.
• Bring positivity and a smile to create a fantastic work environment.
• A completed criminal background check is required.

Responsibilities

• Ensure all donations find their way to the right place.
• Greet donors and lend a hand when needed.
• Safely handle power equipment to organize and store donated goods.
• Keep items sorted into the correct categories while ensuring quality and value.
• Prepare donations by loading and unloading materials into containers.
• Process donations throughout the day, keeping the donation site organized.

Skills

Mathematical Skills

Literacy Skills

Positive Attitude

Customer Service

Flexible Schedule

Education

High School Diploma or Equivalent

Job description

As a Donation Specialist, you'll become an essential part of our team, providing top‑notch customer service and efficiently managing donations. Here’s what your role entails:

Responsibilities

• Inspect, Accept, Track, and Sort Donations: Ensure all donations find their way to the right place.
• Outstanding Customer Experience: Greet donors and lend a hand when needed.
• Operate Power Equipment: Safely handle power equipment to organize and store donated goods.
• Categorize and Sort Merchandise: Keep items sorted into the correct categories while ensuring quality and value.
• Load and Unload Materials: Prepare donations by loading and unloading materials into containers.
• Efficient Donation Processing: Process donations throughout the day, keeping the donation site organized and efficient.

Minimum Qualifications

• Mathematical and Literacy Skills: Solid grasp of math and reading abilities.
• Flexible Schedule: Ability to work varying hours, including evenings, weekends, and holidays.
• Positive and Friendly Attitude: Bring positivity and a smile to create a fantastic work environment.
• Clear Background Check: A completed criminal background check is required.

Preferred Qualifications

• Experience or Certification: Prior experience or certification in light manufacturing, processing, or warehouse work.
• Thrift or Used Goods Experience: Experience with thrift or used goods processing.
• High School Diploma or Equivalent: Completion of high school or GED, HiSET, or equivalent.

What We Offer

We believe in supporting our employees just as much as they support our mission. In addition to a fulfilling and supportive environment, our employees enjoy:

• Medical, Vision, and Dental benefits
• Generous PTO plan
• Paid Short‑ and Long‑Term Disability
• 403(b) retirement plan with employer match
• 50% employee discount at Goodwill stores in ME, NH, and VT
• Valuable job training with growth potential and more!

We also provide life navigation services—including free counseling and telehealth—so you can get support during tough times.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.