Donation Specialist

Goodwill Northern New England; Biddeford (ME); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan with employer/2

Paid disability insurance

Generous PTO

Employee discount (30%)

Job summary

Goodwill Northern New England is hiring a Donation Specialist to greet donors, accept donations, and move loads using light machinery. You’ll sort items by type, determine suitability, and provide receipts and assistance to customers in a fast-paced, friendly retail environment.

The role emphasizes teamwork, safety training, and the ability to communicate clearly with donors while complying with all policies. Physical work and weekend hours may be required.

Qualifications

• A positive, friendly attitude that fosters a great work environment.
• Basic mathematical and literacy skills to support your tasks.
• Ability to use essential job equipment and tools.
• Flexibility to work varying schedules, including evenings and weekends.
• Successful completion of a criminal background check meeting agency standards.
• Physical capability to lift and move objects, including lifting up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly.

Responsibilities

• Inspect, accept, track, and sort donations into the correct value stream.
• Provide the best-in-class customer experience to donors, assisting them, issuing donation receipts, and ensuring every interaction is positive.
• Operate power equipment to organize and store donated products efficiently.

Skills

Positive attitude

Mathematical skills

Literacy skills

Equipment handling

Schedule flexibility

Background check

Lifting ability

Education

High School Diploma/GED

Tools

Pallet jacks

Power equipment

Job description

Description

Goodwill Northern New England — good works here!

Pay: $15.25 - $17.00 (D.O.E)

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, Life, and Vision insurance.
• 403(b) retirement plan with employer match.
• Paid Short- & Long-Term Disability.
• Generous PTO Plan.
• 30% Employee discount at Goodwill stores in ME, NH & VT.
• And more!

What makes Goodwill NNE special is how much we care about our employees. We offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. We also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job; you're becoming part of a community that looks out for its employees and their well-being.

Job Duties: Goodwill stores handle hundreds of donations daily, and we are hiring quick-thinking, hard workers to perform light warehouse work. Donation Specialists greet donors, accept donations, and then use light machinery to move heavy loads. Donation Specialists can also expect to sort donations by type and quality. Quick decision-making is a must. Goodwill NNE also expects Donation Specialists to be able to say “no thank you” to items we cannot accept and politely explain why to each customer.

Imagine working in the "back room" of our store, where each day brings new challenges and experiences. You won't live the same day twice in this job. As a Donation Specialist, you'll receive comprehensive safety training, including the operation of pallet jacks and other essential equipment to handle donations effectively.

In this role, you'll:

• Inspect, accept, track, and sort donations into the correct value stream.
• Provide the best-in-class customer experience to donors, assisting them, issuing donation receipts, and ensuring every interaction is positive.
• Operate power equipment to organize and store donated products efficiently.

Minimum Qualifications:

• A positive, friendly attitude that fosters a great work environment.
• Basic mathematical and literacy skills to support your tasks.
• Ability to use essential job equipment and tools.
• Flexibility to work varying schedules, including evenings and weekends.
• Successful completion of a criminal background check meeting agency standards.
• Physical capability to lift and move objects, including lifting up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly.

Preferred Qualifications:

• Prior experience in light manufacturing, warehouse work, or donation-related tasks.
• High school diploma, GED, HiSET, or equivalent.

Qualifications

Skills

Preferred

Customer Service

Some Knowledge

Interpersonal Skills

Some Knowledge

Leadership

Some Knowledge

Behaviors

Preferred

Team Player

Works well as a member of a group

Motivations

Preferred

Self‑Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School Diploma/GED or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.